JOB TITLE: Customer Service & Field Support Agent


Industry : Commercial & Finance Job Location : Abingdon
Job Reference : 11842AH Job Category : Call Centre and Customer Service
Employment Type : Permanent Posted : 18/09/2015
 
Salary & Benefits : £20000 per annum
 
Experience Required : See Job Description
 
Education Required : See Job Description



Please note you must be permitted to work in the EC to apply for this job.

Job Summary

Job Title: Customer Service & Field Support Agent Excellent opportunity to work for a growing telecoms company. Location:Abingdon Salary:£20k The Opportunity Bluefire Consulting are recruiting for a Customer Service & Field Support Agent to support external customers and liaise with the internal project team for a rapidly expanding telecoms company. Known for providing great customer service and being at the fore-front of the telecoms industry this is an exciting, dynamic workplace.


Job Description

Job Title: Customer Service & Field Support Agent
Excellent opportunity to work for a growing telecoms company.
Location:Abingdon
Salary:£20k

The Opportunity
Bluefire Consulting are recruiting for a Customer Service & Field Support Agent to support external customers and liaise with the internal project team for a rapidly expanding telecoms company. Known for providing great customer service and being at the fore-front of the telecoms industry this is an exciting, dynamic workplace.

The Role
As the Customer Service & Field Support Agent you will be responsible for assisting customers through the process from sign up to completion. Reporting to the Head of Customer Care the main duties of the Customer Service & Field Support Agent role will include:
*analysing issues raised by customers, conducting root cause analysis and responding with a solution
*escalating the issue when required
*maintaining an excellent level of product and industry knowledge
*working closely with the project team and keeping customers updated about their workflow progression
*scheduling Field Engineers to support the customers where required

The Candidate
As a successful Customer Service & Field Support Agent applicant you must have at least 3 years' experience in a customer service role, have excellent verbal and written communication abilities and strong administrative skills.

A degree (or equivalent) would be regarded as highly beneficial and you will need a good grasp of software packages such as MS Office and Salesforce.

The Customer Service & Field Support Agent will involve working in a very fast-paced, dynamic environment so you will be busy every day and there is the opportunity to constantly learn new skills.

Bluefire Consulting Ltd is a recruitment agency working on behalf of our client.
Your application will be reviewed by the consultants of Bluefire Consulting Ltd. Please be aware we receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview.

Reference: 11842AH


Job Keywords

customer service admin graduate degree CS telecoms commercial technical care engineer schedule Vodafone O2 EE project Abingdon Oxford



Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in Call Centre and Customer Service recruitment on a UK wide basis.

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