JOB TITLE: Sales Trainer; Call Centre Manager


Industry : Commercial & Finance Job Location : Blackburn
Job Reference : 8804SM Job Category : Sales
Employment Type : Permanent Posted : 07/08/2012
 
Salary & Benefits : £25000 - £30000 per annum
 
Experience Required : See Job Description
 
Education Required : See Job Description



Please note you must be permitted to work in the EC to apply for this job.

Job Summary

Bluefire Consulting are recruiting for an experienced Sales Trainer/ Call Centre Manager to work for a growing company based in Blackburn


Job Description

Bluefire Consulting are recruiting for an experienced Sales Trainer/ Call Centre Manager to work for a growing company based in Blackburn.

Main duties will involve:

*Creating and delivering training sessions to an outbound sales team (both existing and when new inductions start)
*Delivering soft skills and product training in a structured approach on a daily and weekly basis
*Provide on-going training and development to the team assisting with; call coaching, side by side coaching and continuous personal development
*Listening in to calls to identify training needs and take control to recover sales calls when required
*Assisting with the inductions and training for new employees
*Monitor call activity and appointment statistics
*Key performance management
*Motivate and incentivise both individuals and the team
*Lead by example - making outbound calls to homeowners throughout the UK to discuss our financial review service
*Monitoring the team to achieve appointment targets, call quality standards and personal KPI's
*Ensuring the customers are fully briefed and their full commitment for the appointment is secured to stop cancellations
*Update and maintain our bespoke IT system with accurate customer data
*Training up to management level is essential

Previous Sales Trainer/Call Centre Management experience is essential for this role as the successful candidate will be predominately responsible for managing and training a team of Account Managers. This headcount is expected to increase before the end of 2012. This position however may be responsible for training all other departments which include telemarketing, administration and management.


Job Keywords

Sales Trainer; Call Centre Manager; Telesales; Team Manager; KPI; Targets; Financial Services; training; Call Centre; Sales; Development; PDP; Coaching; Blackburn;Lancashire; telemarketing; Pensions; financial reviews;



Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in Sales recruitment on a UK wide basis.

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