JOB TITLE: Service Support Manager; Customer Account Manager


Industry : Commercial & Finance Job Location : Edinburgh
Job Reference : 8702SR Job Category : Call Centre and Customer Service
Employment Type : Permanent Posted : 09/07/2012
 
Salary & Benefits : £23000 - £27000 per annum + car
 
Experience Required : See Job Description
 
Education Required : See Job Description



Please note you must be permitted to work in the EC to apply for this job.

Job Summary

Bluefire Consulting are recruiting for an experienced Service Support Manager/Account Manager to provide for highest level of after sales service to clients within the Medical sector. This role will be covering Scotland and the North East region as well as visiting sites throughout the UK as required.


Job Description

Bluefire Consulting are recruiting for an experienced Service Support Manager/Account Manager to provide for highest level of after sales service to clients within the Medical sector. This role will be covering Scotland and the North East region as well as visiting sites throughout the UK as required. Main duties will involve:
* Providing customer training at client sites within the UK and occasionally overseas if required
* Carrying out training on new products and enhance the availability of customer knowledge and equipment uptime
* Creating detailed action plans to ensure best practice
* Carrying out equipment performance assessments to design specifications
* Managing all direct customer feedback and maintain ongoing development of relationships
* Ensure support is provided to all customers to ensure added value

Previous experience within customer-facing and account management roles are required. The successful Service Support Manager must be able to demonstrate strong customer facing and administration skills with the ability to deal with people at all levels. An engineering, scientific or business related degree, or equivalent, would be preferable. A full, clean UK driving licence is essential as travel throughout the UK and abroad will be required. This role is subject to an enhanced CRB check.


Job Keywords

Service Support Manager; Customer Account Manager; Scotland; Nrth East; Glasgow; Edinburgh



Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in Call Centre and Customer Service recruitment on a UK wide basis.

<< back to Commercial & Finance jobs