JOB TITLE: Customer Service Executive


Industry : Commercial & Finance Job Location : Felixstowe
Job Reference : 13095JB Job Category : Logistics Distribution and Supply Chain
Employment Type : Permanent Posted : 18/05/2017
 
Salary & Benefits : Competetive + bonus + excellent benefits
 
Experience Required : See Job Description
 
Education Required : See Job Description



Please note you must be permitted to work in the EC to apply for this job.

Job Summary

JOB TITLE: Customer Service Executive LOCATION: Felixstowe, Suffolk SALARY: Competetive basic salary + bonus + excellent benefits package Do you want to work for a world leading freight forwarder and pioneer in digital marketing? Are you an energised person, with a proven background in logistics who wants to work within a dedicated, diverse workforce? We are looking for a highly motivated Customer Service Executive with a "can do attitude" to join their head office in Felixstowe.


Job Description


JOB TITLE: Customer Service Executive
LOCATION: Felixstowe, Suffolk
SALARY: Competetive basic salary + bonus + excellent benefits package


Do you want to work for a world leading freight forwarder and pioneer in digital marketing? Are you an energised person, with a proven background in logistics who wants to work within a dedicated, diverse workforce? We are looking for a highly motivated Customer Service Executive with a "can do attitude" to join their head office in Felixstowe.


WHO WILL YOU BE WORKING FOR?

An ethical company, who strongly believe in "living their values" and pride themselves on being forward thinking with a strong digital foothold and with presence in over 100 countries worldwide, the world is your workplace. They are an impressive $ turnover company whose greatest asset they believe is their diverse workforce. A truly global provider - with a local touch, they make conscious efforts to understand local communities and are able to boast one of the highest customer retention rates of an international freight forwarder. With over 11,000 employees worldwide the career opportunities are endless. The company value their employees and this is evident in their excellent benefits package; private healthcare dental cover, competitive pension scheme, childcare vouchers, and a creative holiday entitlement scheme.

Head office in Felixstowe is their foothold in the UK, they are a hard working team "dedicated to service delivery" and go the extra mile for their clients. If you have the same positive work attitude and passion for customer service then this is a great place to work!


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WHAT IS THE JOB DOING?

This is an integral role in the customer service department, you will act as a brand ambassador of the company to ensure clients queries are resolved. Key duties of the role include:

*Taking customer bookings and performing the relevant checks to ensure feasibility before confirming with the customer
*Ensure all booking details are registered within a timely manner and communicating requests as necessary to the shipper
*Creating export booking files and making sure bookings are accessible within the in-house database
*Coordinating with operations to ensure a smooth shipping process
*Customer Retention- making an accurate record on customer queries and implementing the follow up, in line with company KPIs to resolve this whilst acting a key point of contact for the customer throughout
*Promoting the business' additional services which may be useful to the client


As a core member of the team, you will be expected to work autonomously and act as an ambassador for the company. This is a really exciting opportunity where the "world is your stage".

If you are have a background in logistics with a passion for customer services then click apply now!

JOB REFERENCE: 13095JB


Job Keywords

shipping; logistics; supply chain; freight; air; transport; courier; customer service; admin; import; export; clerk; account manager; client services; distribution; felixstowe; ipswich; suffolk



Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in Logistics Distribution and Supply Chain recruitment on a UK wide basis.

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