JOB TITLE: Customer Service Trainer and Assessor


Industry : Commercial & Finance Job Location : Reading
Job Reference : 7940LM Job Category : Hospitality and Catering
Employment Type : Permanent Posted : 01/12/2011
 
Salary & Benefits : £21000 - £27500 per annum + car, laptop, mobile
 
Experience Required : See Job Description
 
Education Required : See Job Description



Please note you must be permitted to work in the EC to apply for this job.

Job Summary

Bluefire Consulting are recruiting for a qualified Customer Service Trainer and Assessor. This is a field based role to cover the M4 corridor and West Country area.


Job Description

Bluefire Consulting are recruiting for a qualified Customer Service Trainer and Assessor. This is a field based role to cover the M4 corridor and West Country area. Main duties will include:

*Making appointments with employers.
*Attending appointments across designated region.
*Delivering Customer service Training to apprentices.
*Assessing apprentices and supporting them in acquiring new knowledge and skills.
*Collecting evidence of learning in order to ensure apprentices achieve their qualifications (NVQ, Technical Certificate, Key Skills awards)
*Ensuring learners complete their training.
*Monitoring and resolving any issues learners have.
*Producing reports and completing any administration tasks as required.
*Keeping Industry knowledge up to date
*Work as part of assessing team and suggest ideas to improve performance.
*Researching the hospitality industry and keeping up to date with industry changes
*Developing Industry contacts in order to generate new business

The successful Customer Service Trainer and Assessor must hold the A1 Assessor award, or equivalent. As this is also a training role candidates must hold a teaching qualification such as the PTTLS qualification, or equivalent. Proven experience with the Hospitality/Customer Service Industry along with a full UK licence is essential for this role.
This is a field based role and all applicants must be flexible with hours of work. Overnight stays will be required in this role.
Candidates must be located within the M4 Corridor (Reading, Bristol, Bath, Bracknell, Maidenhead, Slough, Swansea)


Job Keywords

A1, PTTLS, Trainer, Assessor; Hospitality; Customer Service; Reading, Bristol, Bath, Bracknell, Maidenhead, Slough, Swansea



Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in Hospitality and Catering recruitment on a UK wide basis.

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