JOB TITLE: B2B Outbound Assistant


Industry : Commercial & Finance Job Location : West London
Job Reference : 6711SR Job Category : Call Centre and Customer Service
Employment Type : Permanent Posted : 14/05/2010
 
Salary & Benefits : £25000 - £27500 per annum
 
Experience Required : See Job Description
 
Education Required : See Job Description



Please note you must be permitted to work in the EC to apply for this job.

Job Summary

Bluefire Consulting are recruiting for an experienced B2B Outbound Assistant to maintain outbound telephone activities to existing and lapsed customers to maintain relationships and satisfaction of business customers in the West London region.


Job Description

Bluefire Consulting are recruiting for an experienced B2B Outbound Assistant to maintain outbound telephone activities to existing and lapsed customers to maintain relationships and satisfaction of business customers in the West London region. Main duties will involve:
* Making calls to new clients to ensure they are happy with their machine and offer an after sales service
* Calling lapsed customers who haven't made orders to address any issues that may have arisen
* Promote new contracts to existing and lapsed customers
* Ensure the satisfaction of business customers on a long term basis
* Logging all calls onto database and ensure follow up calls are diarised
* Produce reports for management as required

An experienced customer services person who has a background in outbound calls is essential for this role. The successful Outbound Assistant must be able to demonstrate good telephone skills and the ability to deal with any customer issues that may arise.


Job Keywords

Customer Services; Outbound Calls; B2B; Hammersmith; West London



Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in Call Centre and Customer Service recruitment on a UK wide basis.

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