JOB TITLE: Customer Account Handler


Industry : Commercial & Finance Job Location : Wirral
Job Reference : 10003SB Job Category : Insurance
Employment Type : Permanent Posted : 24/09/2013
 
Salary & Benefits : £17000 - £22000 per annum + benefits
 
Experience Required : See Job Description
 
Education Required : See Job Description



Please note you must be permitted to work in the EC to apply for this job.

Job Summary

Job Title: Customer Account Handler Location: Wirral, Merseyside Salary: £17-22k The Role: As the Customer Account Handler you will provide a professional customer focused administration service to ensure the most effective systems and processes are followed at all times. Based within the Wirral area.


Job Description

Job Title: Customer Account Handler
Location: Wirral, Merseyside
Salary: £17-22k

The Role:

As the Customer Account Handler you will provide a professional
customer focused administration service to ensure the most effective systems
and processes are followed at all times. Based within the Wirral area, the
main duties will include:

* Ensuring best possible customer service is delivered when dealing with
existing, internal or potential customers
* Dealing with all incoming customer enquiries via telephone/email/fax to ensure they are followed through to completion
* Issuing order pack, client paperwork and policy documentation
* Informing clients if warranties are not ready for validation
* Managing the inboxes for various internal departments
* Reissuing amended documentation
* Carrying out general offices duties as required
* Chasing additional information from clients and Underwriters for required information


The Candidate:

Previous experience within an administration/customer service role and working knowledge of word, excel and databases are essential. The successful Customer Account Handler must be able to demonstrate the ability to organise
own workload effectively and have excellent verbal and written communication
skills. A background in insurance is preferred but not essential.


The Company:

This is an opportunity to join a well-established business who have
continued to grow over the last few years. They pride themselves on having a
strong team culture and have moved to newly refurbished offices in order to
expand further.


Job Keywords

Customer Account Handler; Administrator; Customer Services; Insurance; FCA; Wirral



Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in Insurance recruitment on a UK wide basis.

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