JOB TITLE: Team Manager (Customer Ops/traffic management act)


Industry : Construction & Civil Engineering Job Location : Birmingham
Job Reference : 7589 Job Category : Call Centre and Customer Service
Employment Type : Permanent Posted : 27/07/2011
 
Salary & Benefits : £22000 - £25000 per annum
 
Experience Required : See Job Description
 
Education Required : See Job Description



Please note you must be permitted to work in the EC to apply for this job.

Job Summary

We are looking for a Team Manager to work within our client's customer operations department. The Team Manager will be in charge of the correct noticing of works with councils, local and highway authorities. The ideal candidate will have experience with the Traffic Management Act and Traffic Scotland Act. Whilst knowledge of telecommunications or civil engineering is desirable but not essential. This will initially be on a 3 month fixed term contract with a view to going permanent.


Job Description

We are looking for a Team Manager to work within our client's customer operations department. The Team Manager will be in charge of the correct noticing of works with councils, local and highway authorities. The ideal candidate will have experience with the Traffic Management Act and Traffic Scotland Act. Whilst knowledge of telecommunications or civil engineering is desirable but not essential.
This will initially be on a 3 month fixed term contract with a view to going permanent.

Job Role
Accountable for the correct Noticing for works (according to legal requirements) with local authorities & highway authorities
Act as a coach, providing support in technical related queries within the Customer Operations team
Regular one to one performance reviews with team, encouraging a culture of continuous improvement at all times
Identification of learning & development needs of self and team

Key Performance Indicators

 Job pack quality
 Job pack cycle time
 Productivity

Experience, Qualifications and Attributes (Some, not all)

 Customer service environment, preferably from the utilities industry
 Working in an environment that relies upon attention to detail, a high level of accuracy & repetition
 Knowledge of telecommunication or civil engineering desirable
 Customer service training desirable
 Computer literate, MS Office as well as experience managing databases
 Charon
 E-Business
 Candid
 Symology & ETON
 CSS (where applicable)
 Inspiring Leadership - Communicates a compelling vision
 Holding Self & Others Accountable - Sets individual performance goals
 Building Capability/Developing others
 Teamwork - Works well with others
 Communication - Communicates clearly & listens effectively
 Achieving results - Wants to do the job well


Job Keywords

"team manager" "customer operations"



Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in Call Centre and Customer Service recruitment on a UK wide basis.

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