JOB TITLE: Facilities Office Manager (Soft Services)


Industry : Engineering & Technical Job Location : London
Job Reference : 10534 Job Category : Consultancy
Employment Type : Permanent Posted : 18/03/2014
 
Salary & Benefits : £28000 per annum + bonus, BUPA, pension + more
 
Experience Required : See Job Description
 
Education Required : See Job Description



Please note you must be permitted to work in the EC to apply for this job.

Job Summary

Facilities Office Manager (Soft Services) £28k + Bonus, BUPA, Dental, Life Assurance, Pension, 25 day Holiday + Flexible Benefits Central London


Job Description

Facilities Office Manager (Soft Services)
£28k + Bonus, BUPA, Dental, Life Assurance, Pension, 25 day Holiday + Flexible Benefits
Central London

The Opportunity:

Facilities Office Manager (Soft Services) required for our client based in Central London. The Facilities Office Manager (Soft Services) role is an opportunity for an established professional to come in to a world renowned brand and forge a long term career with many excellent career opportunities moving forward.

The Role:

For the Facilities Office Manager (Soft Services) role will be office based and will involve day to day facilities services. You will be responsible for ensuring the Helpdesk (3rd party) delivers excellent customer service and hit SLA's whilst the management of 3rd party contractors is a large part of the role (the likes of M&E, cleaning, security, catering, waste etc).

For the Facilities Office Manager (Soft Services) you will be managing once moves and small ad-hoc projects.

* Responsible for ensuring that the Helpdesk delivers high quality customer service and that agreed SLA's are met and, where possible, exceeded.
* Responsible for pro-active day to day management of various third party contracts and providers of outsourced services which may come through onsite service provider e.g. M&E, Cleaning, Security, Catering, Waste etc. ensuring that all necessary documentation (method statements and risk assessments)
* Responsible for managing service level agreements (SLAs) and Key Performance Indicators (KPIs) with contractors and external suppliers.
* Responsible for ensuring that the building and all processes & procedures are up to date and comply with current legislation/regulations. Ensuring that building checks are being carried out, including fire safety and health & safety checks on a fortnightly basis. Auditing regularly.
* Responsible for managing office moves and small, ad-hoc projects

The Person:

For the Facilities Office Manager (Soft Services) attitude is key - customer service is a massive part of this role and leadership and relationship building is essential. You must have experience of 3rd party contract negotiation with an element of technical knowledge (M&E, cleaning, security, catering, waste and such).

You will be used to hitting SLA's and KPI's.

The Company:

The Facilities Office Manager (Soft Services) role is a chance to come in the world's leader in their particular field. They develop and look after their staff with excellent career opportunities.

Facilities Office Manager (Soft Services)






Job Keywords

Facilities, Office Manager, Soft Services, KPI, SLA, Facilities Manager, custormer service, M&E, cleaning, security, Health & Safety



Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in Consultancy recruitment on a UK wide basis.

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