JOB TITLE: Graduate Electronic Engineer / Technical Support


Industry : Engineering & Technical Job Location : Northwich
Job Reference : 10165SM Job Category : Electronics
Employment Type : Permanent Posted : 22/11/2013
 
Salary & Benefits : £23000 per annum
 
Experience Required : See Job Description
 
Education Required : See Job Description



Please note you must be permitted to work in the EC to apply for this job.

Job Summary

We are looking to recruit a Graduate Electronic Engineer / Technical Support for a role based in Northwich Cheshire paying £23k. This is a permanent junior post which covers the roles of Technical Support, Applications Engineering and Electronic Design. As a Graduate Electronic Technical Support / Applications Engineer You will be responsible for the provision of 'front line' technical support to customers for our products, primarily by phone or email and on occasion in the field.


Job Description

Graduate Electronic Engineer / Technical Support
Based in Northwich, Cheshire
Paying £23000

The Role
Our client has a new vacancy for a permanent junior post which covers the roles of Technical Support, Applications Engineering and Electronic Design. As a Graduate Electronic Engineer / Technical Support You will be responsible for the provision of 'front line' technical support to customers for our products, primarily by phone or email and on occasion in the field.

The successful applicant will join our experienced Senior Applications/Design Engineer in this increasingly important aspect of our operation.

The Graduate Electronic Engineer / Technical Support will be expected to.

Primary functions:
*Handling of incoming technical support queries, primarily by phone or email, and provision of 'front line' technical support for our products
*Support for sales team in developing new customers and improving/promoting the brand
*Creation and maintenance of technical literature and marketing materials (including online content and stand-alone documents)

Additional functions to be taken on over time:
*Identification of opportunities for special developments.
*Working to define and agree specifications with customers, leading to the design and development of Special Product as appropriate. (These may be minor tweaks or full product developments)
*Provision of support for mobile and desktop platforms (e.g. Android, iOS, Windows, Linux, Blackberry, etc)
*Development of configuration utilities to support our products
*Support to production for manufacturing issues and provision, and maintenance, of test equipment, production documentation, test procedures and software as required

Our clients business includes a significant proportion of 'specialised' products, which may be based on our 'standard' printer products, but have customer-specific features - whether hardware, software, packaging or whatever. Over and above the Technical Support function, the candidate should be able to discuss these options intelligently with customers and if appropriate undertake the necessary design work. They should be a self-starter who is able to prioritise and manage their own varied and occasionally time-sensitive workload.

The Candidate

The Graduate Electronic Engineer / Technical Support will have

Absolute Requirements:
*A degree or equivalent in Electronic Engineering, Computers or related discipline
*Experience of a customer-facing role
*Experience of developing embedded electronic hardware and software for real-time and mobile systems
*Excellent presentation skills
*Excellent spoken and written English
*Enthusiasm and a desire to learn

Desirable:
*Experience of solving real-world customer issues in a technical environment
*Competence in MS Office
*Demonstrable experience of development using MS Visual Studio, Android Eclipse or iOS Xcode
*Familiarity with electronic PCB schematic and layout

The Company
The Graduate Electronic Engineer / Technical Support will work for one of the world leading supplier of mini-printers. In-house design and manufacturing combined with exclusive sourcing of leading-edge technologies ensures that our products meet the most demanding requirements across industries ranging from industrial and medical through to retail and transport.

The Package
The salary for this post is 23k. Our client operates a 37.5 hour, five-day week, and offers paid holiday, health insurance cover, a contributory stakeholder Pension Scheme, and a friendly and relaxed atmosphere. Overtime and travel are unlikely in this position. The post is available immediately.


Job Keywords

Electronics, Technical, Support, Applications, Engineer, Northwich, Cheshire, sales, design, android, IOS, Windows, Linux, Blackberry, production, manufacturing, maintenance, printers, hardware, software, degree, , embedded, PCB, schematic,



Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in Electronics recruitment on a UK wide basis.

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