JOB TITLE: Key Account Hire Controller


Industry : Engineering & Technical Job Location : Rushden
Job Reference : 11704SM Job Category : Call Centre and Customer Service
Employment Type : Permanent Posted : 31/07/2015
 
Salary & Benefits : £20000 per annum
 
Experience Required : See Job Description
 
Education Required : See Job Description



Please note you must be permitted to work in the EC to apply for this job.

Job Summary

Key Account Hire Controller Paying £20k Based in Rushden, Northamptonshire The Role The Key Account Hire Controller role is to focus on the relationship with our Key Account customers, to achieve customer service excellence at all times. Maintain disciplines that adhere to our customer's instructions. Strive to guarantee customer satisfaction. Work as a collective team across the Key Accounts department. Comply with office guidelines, safety and security procedures.


Job Description

Key Account Hire Controller
Paying £20k
Based in Rushden, Northamptonshire

The Role
The Key Account Hire Controller role is to focus on the relationship with our Key Account customers, to achieve customer service excellence at all times. Maintain disciplines that adhere to our customer's instructions. Strive to guarantee customer satisfaction. Work as a collective team across the Key Accounts department. Comply with office guidelines, safety and security procedures.

Responsibilities
The Key Account Hire Controller will be responsible for the following:

*To personally provide an excellent customer experience at all times
*Raise quotes, reservations, deliveries and exchanges in accordance to guidelines and assuring service level compliance at all times
*Develop & maintain lines of communication between the customer to build lasting relationships
*Release Key Account invoices daily alongside the Administration team, checking accuracy to minimise queries and credits
*Attend team meetings as required
*Review suspended contracts and resolve these issues daily
*Answer all calls to meet or exceed 97% calls answered daily
*Respond to all calls, faxes, e-mails and messages by the end of each day, in line with agreed service levels
*Treat all internal and external customers in professional and courteous manner at all times
*Meet Key Account customers who visit the department as required
*Seek guidance from your Line Manager and seek all opportunities for self development
*Represent the company and values of the business and portray a professional and businesslike image to all customers, potential customers and other people you meet in the course of your work.
*Be a key driver in serious about safety by leading from the front

The Candidate
The ideal Key Account Hire Controller will have;

*Extensive product knowledge is a must, however ongoing training will be given
*Previous hire background
*Previous Hire Controller experience
*You need to be a confident communicator
*Ability to liaise with customers at all levels
*Strong personality with good networking skills is a distinct advantage
*Extensive product knowledge is a must, however ongoing training will be given
*Knowledge of Microsoft Office packages, including Excel, Word and Powerpoint are preferable also

The Company
The Key Account Hire Controller will work on site for the Key Account of a leading Tool Hire company.

The Package
Paying £20k

Bluefire Consulting are a Recruitment Agency working on behalf of the end client.


Job Keywords

Key, Account, Hire, Controller, Customer Service, Account Manager, Plant, Tool, Hire, Contruction, Call Centre, Support, Customer, Manager, calls, phone, internal, B2B, sales,



Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in Call Centre and Customer Service recruitment on a UK wide basis.

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