JOB TITLE: Advanced Technical Support Engineer


Industry : Engineering & Technical Job Location : Telford
Job Reference : 11599 Job Category : Engineering
Employment Type : Permanent Posted : 08/06/2015
 
Salary & Benefits : £33000 per annum + bonus, pension, health
 
Experience Required : See Job Description
 
Education Required : See Job Description



Please note you must be permitted to work in the EC to apply for this job.

Job Summary

Advanced Technical Support Telford £33K + bonus + holidays + Pension + health The opportunity This is a fantastic opportunity to join a leading Bluechip global company who provide extensive training and development for their employees. If you have a background in electrical engineering, PLC's/Low voltage distribution products and excellent customer service skills please apply. Previous ATSE engineers within this organisation have progressed to general manager and director level roles.


Job Description

Advanced Technical Support engineer (Industrial products)

Telford

£33K + bonus 8%-16% + 25 days holiday + Excellent Pension + Private health Mon-Fri 9am-5pm

The opportunity

This is a fantastic opportunity to join a leading Bluechip global company who provide extensive training and development for their employees. If you have a background in electrical engineering, an understanding of PLC's including some programming ideally, low voltage distribution (circuit breakers and power meters) and excellent customer service skills this could be an ideal opportunity for you. Previous ATSE engineers within this organisation have progressed to general manager and director level roles.

The role.

Your role will be to provide technical and application support to all internal and external customers. This may be to clients calling the company for advice on certain products or providing support for engineers in the field. This support will cover both low voltage power distribution equipment and industrial process control equipment.
You will provide technical support to customers in relation to fault finding and commissioning of their industrial electrical/electronic products including PLC's. You will also be providing support for low voltage distribution equipment such as circuit/air breakers and power meters. You will liaise with the product activities teams, after-sales, marketing and the call centre to resolve any new or outstanding issues. Full training is provided in this role but you will need experience with these products with which you will be supporting. The training programme is quite intense and will last for a period of at least 3 months before you are promoted into the support department. The training may involve spending time at different location in the South East for weeks at a time until you are fully up to speed so flexibility in the early stages of this role will be paramount.
Full training is provided in this role but you will need experience with these products with which you will be supporting. The training programme is quite intense and will last for a period of at least 3 months before you are promoted into the support department. The training may involve spending time at different location in the South East for weeks at a time until you are fully up to speed so flexibility in the early stages of this role will be paramount.
This role will require you to provide the highest levels of customer care at all times and be able to communicate technical issues and solutions to non-technical individuals.
You will be required to provide Pre-sales technical support to customers on Industrial control product ranges, detection products and PLC and Software products.
This role will require you to provide advanced technical support on the following Variable speed drives, Automation products and LV Distribution products. You will monitor frequently asked questions so these can be added to a website and database.
You will speak with customers and log there requirements which will then be forwarded onto a sales department. You will be required to handle enquiries at a 2nd and 3rd line support level, so an advanced level. At times you will be required to visit client sites to further investigate client requirements and continue to build relationships.

The candidate

Candidates for this role will need to be educated to ideally a HNC level or above and/or have served an equivalent apprenticeship. Candidates should have some experience of PLC programming and associated applications and have worked with low voltage distribution equipment, variable speed drives, and automated machinery previously. This is important as you will need to explain and assist with problems and advice relating to these areas. Suitable candidates may have worked previously as maintenance engineers, field engineers and are now looking to move inside to a role which offers extensive development and progression. Candidates will need to enjoy creating relationships with customers and providing support to a range of external and internal clients as well as site engineers. Candidates should be well organised with time management skills and have good all round I.T. skills, including all Microsoft packages.
The ideal candidate for this role will be someone who has very good communication and is able to speak both technically and in layman's terms depending on who it is they are providing support for.

The client

Our client is a leading global company with prides itself on the vales of care for both employees and customers alike. The company is looking for talented people who can progress within the organisation.

The package

£33K + bonus + overtime 8%-16% + 25days holiday + 8 bank holidays + Excellent Pension + Private health. Monday to Friday 37.5 hour week.

Bluefire consulting is an employment agency acting on behalf of the client company.


Job Keywords

Technical, electrical, LV, low voltage, drives, mechanical, manufacturing, maintenance, field, support, PLC, distribution, automated, power, energy, control, manager, application, ABB, engineer, industrial, maintenance, PLC, 17th, programme, FMCG



Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in Engineering recruitment on a UK wide basis.

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