JOB TITLE: Electrical Support Engineer (Distribution)


Industry : Engineering & Technical Job Location : Telford
Job Reference : 12201CJ Job Category : Engineering
Employment Type : Permanent Posted : 26/02/2016
 
Salary & Benefits : £31000 - £33000 per annum + 8-16%Bon,Hol,BUPA
 
Experience Required : See Job Description
 
Education Required : See Job Description



Please note you must be permitted to work in the EC to apply for this job.

Job Summary

Are you someone who has strong hands on experience with LV distribution/switchgear products? Would you like the opportunity to work for one of the world's largest manufacturers of these products, who offer progression and development chances? We're looking for a hands on engineer with knowledge on install, maintenance and repair of distribution equipment and switchgear up to 415V. Previous support engineers within this organisation have progressed to general manager and director level roles.


Job Description

Electrical Support Engineer (Distribution)
Based: Telford
£31-£33K + bonus 8%-16% + 25 days holiday + Excellent Pension + Private health Mon-Fri 9am-5pm.

The Opportunity

Are you someone who has strong hands on experience with LV distribution/switchgear products? Would you like the opportunity to work for one of the world's largest manufacturers of these products, who offer real progression and development chances? We're looking for a hands on engineer with knowledge on install, maintenance and repair of distribution equipment and switchgear up to 415V, although great if you have done higher voltages. Previous support engineers within this organisation have progressed to general manager and director level roles.

This is ideal for someone who is looking at cutting down travel and being based in cutting edge offices with real progression opportunities in a static working environment.

The Role

Your role will be to provide technical and application support to all internal and external customers. This may be to clients calling the company for advice on certain products or providing support for our clients engineers in the field. This support will cover both LV Switch gear and electrical distribution equipment. If you have hands on experience building distribution panels/boards or working with LV switch gear, breakers and busbars your technical knowledge would be greatly appreciated by our client.

You will provide technical support to customers in relation to some of the following
*Fault finding and installation of their industrial switch gear and distribution equipment.
*You will liaise with the product activities teams, after-sales, marketing and the call centre to resolve any new or outstanding issues.
*Provide Pre-sales technical support to customers on LV Switch gear and electrical distribution equipment at 3 phase level. You will monitor frequently asked questions so these can be added to a website and database.
*Full training is provided in this role but you will need experience with these products with which you will be supporting. The training programme is quite intense and will last for a period of at least 3 months before you are promoted into the support department.
*The training may involve spending time at different location in the South East for weeks at a time until you are fully up to speed so flexibility in the early stages of this role will be paramount.

This role will require you to provide the highest levels of customer care at all times and be able to communicate technical issues and solutions to non-technical individuals.

The Candidate

Do you find it annoying that you're travelling up and down the UK motorway network a little too much? That's what p[previous successful candidates in this role have echoed as their thoughts too, this role is a more regulated 8.30-5pm role that will test your knowledge in a different capacity to that in the field. If you have a strong background in LV distribution gathered over multiple year's hands on in the field, this role will require you to move away from the tools and become a technical expert. This is important as you will need to explain and assist with problems and advice relating to these areas. Do you have a good level of communication and feel you could communicate with customers and other engineers in both lay man's terms and technical jargon, this maybe a move for you.
Suitable candidates may have worked previously as maintenance engineers, field engineers and are now looking to move inside to a role which offers extensive development and progression.
Candidates will need to enjoy creating relationships with customers and providing support to a range of external and internal clients as well as site engineers. Candidates should be well organised with time management skills and have good all round I.T. skills, including all Microsoft packages.

The ideal candidate for this role will be someone who has very good communication and is able to speak both technically and in layman's terms depending on who it is they are providing support for.

The Client

Our client is a leading global company with prides itself on the vales of care for both employees and customers alike. The company is looking for talented people who can progress within the organisation.

The Package

£31-£33K + excellent bonus + overtime+ 25days holiday + 8 bank holidays + Excellent Pension + Private health. Monday to Friday 37.5 hour week.

Bluefire consulting is an employment agency acting on behalf of the client company.


Job Keywords

electrical, distribution, switchgear, lv, mv, support, static, engineer, 3phase, 415v, install, technical support, low voltage, circuit breakers, multinational, MCB, MCCB, ACB, circuit breakers, HV, substation, tech support



Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in Engineering recruitment on a UK wide basis.

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