JOB TITLE: Hospitality Assistant


Industry : Facilities Management Job Location : Birmingham
Job Reference : 8669 Job Category : Hospitality and Catering
Employment Type : Permanent Posted : 25/06/2012
 
Salary & Benefits : excellent package, negotiable
 
Experience Required : See Job Description
 
Education Required : See Job Description



Please note you must be permitted to work in the EC to apply for this job.

Job Summary

We are currently looking to recruit a Hospitality Assistant to work for our client at their student accommodation site in Selly Oak, Birmingham on a 37.5 hour per week contract offering an excellent package to work between the hours of 9am -5:30pm Monday to Friday. The purpose of the role is to contribute to the delivery of class leading Hospitality & Customer Services ensuring that all performance targets are achieved with a focus on excellence & a positive customer experience.


Job Description

We are currently looking to recruit a Hospitality Assistant to work for our client at their student accommodation site in Selly Oak, Birmingham on a 37.5 hour per week contract offering an excellent package to work between the hours of 9am -5:30pm Monday to Friday.

The purpose of the role is to contribute to the delivery of class leading Hospitality & Customer Services ensuring that all performance targets are achieved with a focus on excellence & a positive customer experience.

Key Tasks

1. To provide support to the Hospitality Manager

* Respond positively & professionally to all student & customer enquires in a timely manner
* Manage maintenance requests and arranging repairs ensuring the best use of resources available
* Ensure an efficient and organised record system is in place regarding site specific and student details
* Assist in preparation of reports, records and other administrative tasks including damage charges/deposits and rents
* Assist in the collection of monies and daily banking procedures
* Provide a mail collection service to students
* Provide holiday cover to the Hospitality Manager
* Collect & account for tenancy & other payments received
* Assist in the recovery of rent arrears & other monies owed
* Provide cover out of hours as required


2. To provide assistance in regard to the student letting cycle

* Undertake accompanied property viewings
* Assist in the sales and lettings of rooms with a view to achieving maximum occupancy
* Ensure all required inspections are carried out pre check in
* Ensure all rooms are thoroughly checked after check out and any relevant recharges to students are documented and details passed to Head Office
* Liaise with head office with regard to the issue and return of tenancy agreements
* Carry out routine inspections throughout the academic year

3. To ensure we provide the best possible service to all customers including students, staff and visitors

* Manage all student complaints in a professional and confidential manner
* Ensure all student yearly feedback questionnaires are summarised and report outcome to head office


4. To ensure all company policies are adhered to

* Behave in accordance with the requirement of the company's Health and Safety Policy
* Behave in accordance with the requirements of the Data Protection Act and current Data Protection Policy

Key Attributes
* Desire to deliver and achieve high standards of service
* The ability to work within and contribute to a team
* Positive and Enthusiastic
* The ability to stay calm under pressure

Key Skills
* Excellent verbal and written Communication Skills
* IT literate (essential) (Excel)
* Excellent organisational skills

Bluefire Consulting are an employment agency working on behalf of our client


Job Keywords

n/a



Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in Hospitality and Catering recruitment on a UK wide basis.

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