JOB TITLE: Hospitality Assistant (Bethnal Green)


Industry : Facilities Management Job Location : City of London
Job Reference : 8685 Job Category : Admin and Secretarial
Employment Type : Permanent Posted : 28/06/2012
 
Salary & Benefits : £16000 - £18000 per annum + dependent on experience
 
Experience Required : See Job Description
 
Education Required : See Job Description



Please note you must be permitted to work in the EC to apply for this job.

Job Summary

We are currently looking to recruit a Hospitality Assistant to work for our client at their site in Bethnal Green, London on a 37.5 hour per week contract working the hours of 9am -5:30pm Monday to Friday offering between £16-£18,000 dependent on experience. The purpose of the role is to contribute to the delivery of class leading Hospitality & Customer Services ensuring that all performance targets are achieved with a focus on excellence & a positive customer experience.


Job Description

We are currently looking to recruit a Hospitality Assistant to work for our client at their site in Bethnal Green, London on a 37.5 hour per week contract working the hours of 9am -5:30pm Monday to Friday offering between £16-£18,000 dependent on experience.
Our client are nationwide providers of modern student accommodation and currently have around 30 sites but are currently expanding the number of their sites

The purpose of the role is to contribute to the delivery of class leading Hospitality & Customer Services ensuring that all performance targets are achieved with a focus on excellence & a positive customer experience.

Key Tasks

1. To provide support to the Hospitality Manager

* Respond positively & professionally to all student & customer enquires in a timely manner
* Manage maintenance requests and arranging repairs ensuring the best use of resources available
* Ensure an efficient and organised record system is in place regarding site specific and student details
* Assist in preparation of reports, records and other administrative tasks including damage charges/deposits and rents
* Assist in the collection of monies and daily banking procedures
* Provide a mail collection service to students
* Provide holiday cover to the Hospitality Manager
* Collect & account for tenancy & other payments received
* Assist in the recovery of rent arrears & other monies owed
* Provide cover out of hours as required


2. To provide assistance in regard to the student letting cycle

* Undertake accompanied property viewings
* Assist in the sales and lettings of rooms with a view to achieving maximum occupancy
* Ensure all required inspections are carried out pre check in
* Ensure all rooms are thoroughly checked after check out and any relevant recharges to students are documented and details passed to Head Office
* Liaise with head office with regard to the issue and return of tenancy agreements
* Carry out routine inspections throughout the academic year

3. To ensure we provide the best possible service to all customers including students, staff and visitors

* Manage all student complaints in a professional and confidential manner
* Ensure all student yearly feedback questionnaires are summarised and report outcome to head office


4. To ensure all company policies are adhered to

* Behave in accordance with the requirement of the company's Health and Safety Policy
* Behave in accordance with the requirements of the Data Protection Act and current Data Protection Policy

Key Attributes
* Desire to deliver and achieve high standards of service
* The ability to work within and contribute to a team
* Positive and Enthusiastic
* The ability to stay calm under pressure

Key Skills
* Excellent verbal and written Communication Skills
* IT literate (essential) (Excel)
* Excellent organisational skills

Bluefire Consulting are an employment agency working on behalf of our client


Job Keywords

n/a



Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in Admin and Secretarial recruitment on a UK wide basis.

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