JOB TITLE: Service Desk Analyst (Facilities Maintenance)

Industry : Facilities Management Job Location : City of London
Job Reference : 10744JL Job Category : Call Centre and Customer Service
Employment Type : Permanent Posted : 03/06/2014
Salary & Benefits : £21500 - £24500 per hour + Benefits
Experience Required : See Job Description
Education Required : See Job Description

Please note you must be permitted to work in the EC to apply for this job.

Job Summary

Service Desk Analyst (Facilities Management), Permanent, £21,500 - £24,500 + Benefits, a globally recognised Educational Institution. City of London

Job Description

Service Desk Analyst (Facilities Management)
£21,500 - £24,500 + Benefits
Globally recognised Educational Institution
City of London

The Opportunity

This is a fantastic opportunity for a Service Desk Analyst to join our client, a globally recognised Educational Institution based in the city of London. Working in a small but busy service desk team within the Facilities department, this leading institution has been established for over 150 years and is committed to the growth and career development of its employees.

Although experience of working specifically in a facilities department help / service desk role would be beneficial, this is by no means essential. Perhaps you have worked in a call centre environment answering queries via telephone / email or perhaps you've worked in a service desk / help desk role in a different type of industry, either way what is most important is your attitude to work, customer service skills and ability to work as part of a small team as for the right candidate, full training will be provided.

Overview of the Role

You will be working in the department of Estates and Facilities. The department is responsible for the upkeep of the building and grounds of 3 campus sites in the city of London. Joining the service desk team (4 employees in the team) for the department you will be responsible for dealing with requests from staff and students of the college reporting reactive faults/maintenance issues e.g. damaged furnishings, leaks, faulty lighting etc. You'll be the main point of contact for the department, logging all calls / emails on the in house IT systems, before distributing jobs to the onsite maintenance teams.

Other tasks you can expect to complete on a daily basis would be:

*Keep all records updated to ensure site teams are at the right place at the right time.
*Working the IT and the call switchboard, between yourself and the rest of the team you will ensure the switchboards are covered at all times.
*Update the College boards, posters and twitter pages with the latest facilities information.

The Individual

In summary, we are looking for a bright, enthusiastic, confident and highly professional customer services specialist, ideally with experience of working in a help desk / service desk role.

You will need excellent telephone skills along with the ability to compose professional emails as you will be communicating with various stakeholders on a daily basis.

You will need to be able to retain lots of site specific information, be a good networker and build relationships with customers and colleges, think logically and address problems in a methodical manner.

Capable of working unsupervised and making decisions but knowing when to escalate also.

Having worked on a service / help desk previously you will be IT literate in email, web, office etc and although the department uses a system called PlanOn, full training will be given.


This is a permanent role paying £21,500 - £24,500 + Benefits , Mon - Fri 35 hours a week.

Bluefire Consulting is an employment agency working on behalf of our client.

Job Keywords

facilities, service desk, help desk, facilities management, london, college, university, excel, microsoft, planon, IT, call centre, admin, administrator,

Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in Call Centre and Customer Service recruitment on a UK wide basis.

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