JOB TITLE: Hospitality Assistant


Industry : Facilities Management Job Location : Colchester
Job Reference : 8575 Job Category : Hospitality and Catering
Employment Type : Permanent Posted : 28/05/2012
 
Salary & Benefits : Excellent package, negotiable
 
Experience Required : See Job Description
 
Education Required : See Job Description



Please note you must be permitted to work in the EC to apply for this job.

Job Summary

We are currently looking to recruit a Hospitality assistant to work for our client in Colchester on a 20 hour per week contract offering an excellent package to work between the hours of 11am -3:30pm Monday to Friday.


Job Description

We are currently looking to recruit a Hospitality assistant to work for our client in Avon Way, Colchester on a 20 hour per week contract offering an excellent package to work between the hours of 11am -3:30pm Monday to Friday.


The purpose of the role is to contribute to the delivery of class leading Hospitality & Customer Services ensuring that all performance targets are achieved with a focus on excellence & a positive customer experience.


Key Tasks

1.To provide support to the Hospitality Manager

*Respond positively & professionally to all student & customer enquires in a timely manner
*Manage maintenance requests and arranging repairs ensuring the best use of resources available
*Ensure an efficient and organised record system is in place regarding site specific and student details
*Assist in preparation of reports, records and other administrative tasks including damage charges/deposits and rents
*Assist in the collection of monies and daily banking procedures
*Provide a mail collection service to students
*Provide holiday cover to the Hospitality Manager
*Collect & account for tenancy & other payments received
*Assist in the recovery of rent arrears & other monies owed
*Provide cover out of hours as required


2.To provide assistance in regard to the student letting cycle

*Undertake accompanied property viewings
*Assist in the sales and lettings of rooms with a view to achieving maximum occupancy
*Ensure all required inspections are carried out pre check in
*Ensure all rooms are thoroughly checked after check out and any relevant recharges to students are documented and details passed to Head Office
*Liaise with head office with regard to the issue and return of tenancy agreements
*Carry out routine inspections throughout the academic year

3.To ensure we provide the best possible service to all customers including students, staff and visitors

*Manage all student complaints in a professional and confidential manner
*Ensure all student yearly feedback questionnaires are summarised and report outcome to head office

4.To ensure all company policies are adhered to

*Behave in accordance with the requirement of the company's Health and Safety Policy
*Behave in accordance with the requirements of the Data Protection Act and current Data Protection Policy
Key Attributes
*Desire to deliver and achieve high standards of service
*The ability to work within and contribute to a team
*Positive and Enthusiastic
*The ability to stay calm under pressure
Key Skills
*Excellent verbal and written Communication Skills
*IT literate (essential) (Excel)
*Excellent organisational skills

Bluefire Consulting are an employment agency working on behalf of our client


Job Keywords

n/a



Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in Hospitality and Catering recruitment on a UK wide basis.

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