JOB TITLE: Voice Engineering Manager


Industry : IT & Telecoms Job Location : Basingstoke
Job Reference : 10911 Job Category : Telecommunications
Employment Type : Permanent Posted : 05/08/2014
 
Salary & Benefits : £55000 - £70000 per annum + Pension, Health, Bonus
 
Experience Required : See Job Description
 
Education Required : See Job Description



Please note you must be permitted to work in the EC to apply for this job.

Job Summary

Role - Manager of Voice Engineering Location - Basingstoke Package - £55-70,000 & Bonus, Pension & Health Overview: Leading a small principle voice engineering team, you`ll take responsibility for the day to day planning, delivery and management of voice technology and network services to customers and business partners.


Job Description

Role - Manager of Voice Engineering
Location - Basingstoke
Package - £55-70,000 & Bonus, Pension & Health

Overview:
Leading a small principle voice engineering team, you`ll take responsibility for the day to day planning, delivery and management of voice technology and network services to customers and business partners.

The Voice Engineering teams are responsible for the detailed design, test and first deployment of new platforms and services. This means working with Architecture and the wider business to ensure the design of robust scalable platforms to meet customer requirement.

Role Purpose
This role is to lead a small team of voice engineers to effectively deliver existing and new voice and unified communications services. Whilst a deep technical understanding of all areas is not required a good understanding of the technologies used to build carrier level voice networks is a fundamental requirement of the role.

Voice Technology is mixed between legacy and cutting edge:

Legacy switches include all major vendors:
* DMS (significant estate) System X (significant estate), Nokia DX220 (reasonable numbers)
* Siemens STPs and GAIN IN platform and ECT intelligent routing platforms
* Contact Centre services via Cisco ICM / UCCE. Avaya network IVR various ancillary services.
* VoIP services via Genband C20 softswitch and Cisco HCS/CUCM suite of services
*Huawei mobile core platform

Key Accountabilities

*Lead and manage the Voice Engineering Team staff.
*Provide support to Architecture and Products for platform enhancement and development activities.
*Manage the voice engineering engagements and activities of 3rd parties engaged to carry out in-scope work on voice platforms and services.
*Manage the engineering design, development, test and first deployment of new and expanded voice products, services and capabilities.
*Develop and maintain a 3rd level fault support capability for voice services within the engineering team to provide support for complex faults.
*Support platform life-cycle planning including scheduling of software and hardware upgrades

Essential Knowledge, Experience and Skills

*Demonstrable team management, technical leadership and financial management capabilities within a telecoms voice engineering function.
*Proven ability to lead technical developments through design, documentation, test and deployment.
*Ability to manage voice platforms through their lifecycle.
*Broad technical knowledge of carrier scale traditional voice (TDM) services, next generation VoIP services and mobile platforms.
*Understanding of the engineering build of carrier networks including traffic management, routing and numbering.
*Good working knowledge of TDM and VoIP signalling protocols such as SS7, Q.931, SIP and their use in carrier networks.
*Working knowledge of associated voice services such as IN platforms, Contact centre services, routing databases.
*Working knowledge of use and configuration of IP networking and associated routing protocols.

Bluefire Consulting is an employment business acting on behalf of a client company.


Job Keywords

Voice, PABX, VO/IP, Avaya, SIP, Mitel, Cisco



Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in Telecommunications recruitment on a UK wide basis.

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