JOB TITLE: 3rd Line IT Support Technician


Industry : IT & Telecoms Job Location : Birkenhead
Job Reference : 11746CJ Job Category : IT
Employment Type : Permanent Posted : 31/07/2015
 
Salary & Benefits : £31000 per annum + Free Parking, Tunnel Pass
 
Experience Required : See Job Description
 
Education Required : See Job Description



Please note you must be permitted to work in the EC to apply for this job.

Job Summary

This role requires an experienced 3nd Line IT Support Technician to work in Birkenhead for a well-respected national, professional services company. You'll work in a fast moving environment, and as part of the 3rd line team will be providing support to around 500 users across multiple sites in the UK. You`ll be a technology all-rounder with 3rd line rated skills across desktop, server, networking and virtualisation and experience in either legal or professional services would be good


Job Description

3rd Line IT Support Technician
Package
£31k, + benefits

This role requires an experienced 3nd Line IT Support Technician to work in Birkenhead for a well-respected national, professional services company.

You'll work in a fast moving environment, and as part of the 3rd line team will be providing support to around 500 users across multiple sites in the UK.

You`ll be a technology all-rounder with 3rd line rated skills across desktop, server, networking and virtualisation and while experience in either legal or professional services would be good, we are more interested in customer and technical skills rather than specific sector background.

Within the role you'll look after providing third line technical support on Windows Desktop, Microsoft Server 2008R2 and 2012, IP telephony system and Cisco based network infrastructure issues as well as assisting 1st and 2nd line technicians with escalated problems.

The Role
*Desktop, server, phone system and network infrastructure support
*Provision of mentoring and documentation to develop 2nd Line support capabilities
*On-site and remote troubleshooting and ticket resolution
*Provision of Network Administration support including the management of User accounts, Groups, Printers, Network Shares and NTFS file permissions. Configuration of new/existing servers, Active directory and Exchange maintenance.
*Hardware and software installations, support and maintenance and desktop deployments
*Floor-walk to provide "at desk" user support, assistance and training
*Review performance of 2nd Line Technicians and liaise with the IT Service Desk Team Manager to recommend training and development opportunities as well as process improvements
*Escalate major incidents quickly and effectively to the IT Service Desk Team Manager
*Maintain accurate records in the ITSM tool in relation to incidents
*Provide technical advice and recommendations in ticket work logs assigned to 2nd Line colleagues to help progress tickets and transfer knowledge to junior colleagues.
*Provide 2nd line support on an overflow basis
*Ensure work is completed in line with KPI targets and defined SLAs
*Undertake any other tasks as deemed relevant and reasonable by the Business.
*Out-of-hours' work depending on the Business' operational needs
*Occasional travel between sites when required
Experience
*Strong experience and proven technical knowledge of Microsoft client and Server applications within a domain environment (Windows Server 2008 R2 and 2012 R2, Exchange 2010, Windows XP/7)
*VMWare (5.5 SP3)
*Citrix
*AD, TCP/IP, DNS, DHCP, PC Imaging Software
*Strong working knowledge of networked printing solutions and printer maintenance.
*Advanced working knowledge of remote connections
*SAN
*ITIL exposure
*Avaya Telephony Administration

Package includes free car parking and Mersey Tunnel pass.


Job Keywords

technical, support, 3rd line, third line, I.T., VMware, cloud, datacentre, network, infastructure, engineer, software, hardware, SQL, Citrix, Cisco, Windows, Server, Linux, exchange, install, design, data centre, hardware, hosted, internet



Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in IT recruitment on a UK wide basis.

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