JOB TITLE: Field Collections (door to door)


Industry : IT & Telecoms Job Location : Birmingham
Job Reference : 8176 Job Category : Telecommunications
Employment Type : Permanent Posted : 13/02/2012
 
Salary & Benefits : £22000 - £25000 per annum + van, petrol card, mobile
 
Experience Required : See Job Description
 
Education Required : See Job Description



Please note you must be permitted to work in the EC to apply for this job.

Job Summary

We are currently looking to recruit a number of Field Collections Representative based in the Birmingham, Coventry and Dudley areas working for a major blue chip telecommunications company. These roles offer a basic salary, a bonus scheme with an expected achievable salary of around £24k per annum. In essence, we are looking for a customer facing, flexible worker that understands the nature of working with residential customers. You should be an expert communicator and have the ability to tal


Job Description

We are currently looking to recruit a number of Field Collections Representative based in the Birmingham, Coventry and Dudley areas working for a major blue chip telecommunications company. These roles offer a basic salary, a bonus scheme with an expected achievable salary of around £24k per annum.

In essence, we are looking for a customer facing, flexible worker that understands the nature of working with residential customers. You should be an expert communicator and have the ability to talk with customers in an honest and friendly way, therefore re enforcing the brand image of this household name company.

With the Job role you will also receive a company van, mobile phone, petrol card, pension, private healthcare, discounted cable TV and 25 days holiday. The typical working week is a smart 37.5 hours which will typically involve visiting customers between 8am and 10am, leaving the day relatively free before then continuing between 4pm to 8pm, in order to be able to meet customers whilst they are home. Working at weekends is voluntary; however is a fantastic chance for a employee to earn extra commission.

Job Purpose
Based within the Access Division you will provide brilliant customer service by collecting disconnected equipment such as TV set top boxes and internet wireless routers, also potentially completing the disconnect process at the customer's premises with a simple task at the relevant street cabinets (Training will be given in this area).
Key Tasks and Responsibilities
* Use a hand held Personal Digital Assistant (PDA), to check daily scheduled work, review customer details before a site visit, update notes, and complete relevant forms after a site visit.
* Drive a van safely to different customer sites as scheduled.
* Make calls to customers prior to arrival to advise them of expected arrival time and make follow-up calls to customers where necessary.
* Escalate faults / complaints that cannot be resolved using standard operating practices.
* Maintain and secure street cabinets, including completing audits
* Complete administrative tasks and submit necessary documentation (e.g. monthly H & S equipment check, mileage form etc.).
* Maintain a tidy, organised, safe and well stocked van, (including cleaning, fuel checks and ordering and collecting necessary stock).
* Liaise with colleagues and provide support (by phone or in person) if unexpected difficulties/problems arise.
* Use careful questioning to explore customers' reason for leaving and identify potential retaining solutions.
* Demonstrate and maintain excellent technical, product and pricing knowledge, keeping up-to-date with a broad range of information (e.g. by reading daily e-mail alerts and briefings, checking the intranet, keeping up-to-date with offers).
* Responsible for self-development through effective contribution at regular coaching / feedback and appraisal sessions with Regional CPE Collections Manager.
* Take an active part in team activities, for example, weekly 'buzz' calls and team meetings, sharing knowledge, and working towards team goals.
* Take full ownership of own performance service levels, monitoring own performance statistics and taking action where necessary to achieve a range of targets and Key Performance Indicators (e.g. tracing Gone Away customers by calling on neighbours or estate agents).
* Adhere to all our client's policies and procedures (e.g. Company Standard Operating Procedure (SOP), Service Level Agreement (SLA), technical procedures and legal requirements.

Critical Skills and Experience
Essential
* Basic computer skills.
* Basic numeracy e.g. GCSE Maths equivalent Grade C or above.
* Physically fit.
* Full & clean driving license (no more than 6 points).
* Dexterous.
* Previous experience dealing with customers


Bluefire Consulting is an employment agency working on behalf of a client company


Job Keywords

"field collections" "door to door" "field sales" "field customer service"



Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in Telecommunications recruitment on a UK wide basis.

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