JOB TITLE: Voice Project Engineer (Mitel)


Industry : IT & Telecoms Job Location : Birmingham
Job Reference : 10870SM Job Category : IT
Employment Type : Permanent Posted : 14/07/2014
 
Salary & Benefits : £30000 - £32000 per annum
 
Experience Required : See Job Description
 
Education Required : See Job Description



Please note you must be permitted to work in the EC to apply for this job.

Job Summary

Voice Project Engineer (Mitel) Paying £30k to £32k plus overtime, bonus and car or car allowance Field Based -Working from home SC clearance is required. Core technologies will be Mitel 3300 IP and 5000 products.


Job Description

Voice Project Engineer (Mitel)
Paying £30k to £32k plus overtime, bonus and car or car allowance
Field Based -Working from home
SC clearance is required.

The Role
The Voice Project Engineer (Mitel) will be aligned predominantly to the Unified Communication technologies & services team. This team tends to support products across telephony, video conferencing & instant messaging.

In this varied role, you`ll be responsible for both hands on technical support from an installation and commissioning aspect, along with being involved in the support of the pre-sales function - you`ll be responsible for translating the sales documentation & information provided by the Pre-Sales team into technical project information.

Core technologies will be Mitel 3300 IP and 5000 products.

Working in the project delivery team, the Voice Project Engineer (Mitel) will:

*Work with Pre-sales team to understand and document customer requirements
*Implement customer solutions based on best practice experience & technical knowledge
*Ensure solutions are implemented with the lifecycle of the network, from design through to support and management.
*Assist the Pre-Sales team where the Pre-Sales engagement requires detailed technical responses or hands on experience
*Produce relevant documentation & handover Managed Service solutions to the NOC team in a timely and thorough manner
*Adopting consulting & engineering standards and best practices such as proposal & quote content, documentation standards & consistency, pricing & quoting calculators, 'cheat sheets', service FAQs & marketing content
*Maintain professional working relationships with customers, vendors, suppliers and work colleagues.
*Build day to day relationships with existing contacts and new customers.
*Implement technical transition processes for new and existing management service customers.
*Flexibility to carry out other roles within the Project Delivery & Pre Sales Team.
*Demonstrate detailed knowledge of customer's environment and challenges to enhance the trusted advisor status.
*Assist in the new service development process.
*Identify training requirements to ensure that the skills required to perform the role are kept up to date and are relevant.
*You will be required to travel to other locations within the UK as and when required, sometimes at short notice.
*Be available to perform Out of Hours (OOH) engineering work as an when reasonably required

The Candidate
The ideal Voice Project Engineer (Mitel) will have;
*Experience of project delivery & engineering across Mitel 3300 or 5000 technologies is essential.
*Hands on technical knowledge & experience working with UC solutions from chosen vendors, these are as Cisco, Mitel & Avaya.
* The Project Engineer is expected to hold, or be working towards, an entry level of accreditation for one or more of the vendors within a chosen area. This is a Mitel bias voice engineering role but a reasonable knowledge of networking technologies (Cisco or Extreme) would also be required.
*Experience in a technical field engineering role with emphasis on networking technologies.
*Experience of working in a customer facing capacity for end user customers or within a Partner model is essential.
*A positive attitude, approachable nature and the ability to nurture.
*SC clearance is required.

Technical skills:
Below is the list of core skills we will be looking for in a the Project Engineer. These qualifications are desirable but not strictly essential:

MCA - Mitel Certified Associate - Communications 3300 - Advanced course
MCD _ Mitel Certified Professional - Communications 5000 - release 6.0

MAS (all products) - Mitel Certified Associate - Mobile, Unified Communications and Collaboration.
- MBG rel 8.0
- Mobile Extension rel 1.7
- UC Mobile rel 2.2
- UC Advanced rel 6.0
- AWC rel 3.10
- Web Proxy rel 2.0
- MiCollab Advanced rel 5.0

CIS - Mitel Certified Associated - Contact Centre - rel 6.0
LBG
NuPoint
CSM
IP Dect

Role Development
As Project Delivery plays an important part in driving annuity revenue, our client wish to reward members of the team and will assist in the development of the individuals both from a technical and soft skills basis to allow for progression within the organisation. Vendor certification is vital for our client as it enables them to obtain resources from vendors, therefore the individual will have an appetite for training and certification. Understanding of Managed Services is essential so development of associated skills such as ITIL knowledge will be undertaken. As the role requires the individuals to keep abreast of new technology the individual will be allocated 1 day bi-monthly attending seminars, workshops or on line webcast on technology trends and industry best practice.

The Package
£30K to £32K per annum depending on experience. Overtime paid & 10% Bonus based on Performance. Car allowance or company car and fuel card.


Job Keywords

Voice, project, engineer, voip, Mitel, 3300, IP, 5000, cisco, avaya, unified communications, Project Delivery, engineering, installaltion, commissioning, MCA, MCP, MCS, extreme, telecoms, telephony, video, Birmingham, phone systems, network,



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