JOB TITLE: Operations Director (IT MSP)


Industry : IT & Telecoms Job Location : Bristol
Job Reference : 13006 Job Category : IT
Employment Type : Permanent Posted : 04/04/2017
 
Salary & Benefits : £70000 - £90000 per annum + Pension, Health, Possible Equity
 
Experience Required : See Job Description
 
Education Required : See Job Description



Please note you must be permitted to work in the EC to apply for this job.

Job Summary

Operations Director - IT managed service provider Paying £70k-£90k plus benefits package with potential equity Based in Bristol The Opportunity This is a board level role appointment that will ask the right individual to transform the technical post-sales, operational teams. If you are looking for a varied role that will call upon a range of backgrounds including technical know-how (Within an IT service provider environment), alongside people management, project and service delivery and the implementation of efficiencies then this could be for you.


Job Description

Operations Director - IT managed service provider
Paying £70k-£90k plus benefits package with potential equity
Based in Bristol

The Opportunity
This is a board level role appointment that will ask the right individual to transform the technical post-sales, operational teams.

If you are looking for a varied role that will call upon a range of backgrounds including technical know-how (Within an IT service provider environment), alongside people management, project and service delivery and the implementation of efficiency's then this could be for you.

This is a company with aspirations to be a £50m+ revenue business by 2021 and you'll play a key part in driving that revenue up from the existing £30m. Growth has been impressive year on year and the technical function you will be leading has trebled in headcount and revenue in the past 18 months (To £7.5m).

Your team will include IT infrastructure & UC support, field service engineering, software and solutions support alongside IT project management so you'll be able to demonstrate exposure and a track record of all areas.

The Company
Our client are a market leading technology services company supporting IT Infrastructure, Connectivity, Cloud and Data Centre Services and VoIP Unified Communications Systems to a customer base which is split equally between Corporate and Professional clients / Local Government and Education establishments / Commercial clients.

The Role

You'll pretty much take responsibility for all post sales customer operations, support and delivery. This is both the in house function and also by way of integrating further businesses as and when acquisitions are made. You'll coach and develop existing staff, and you'll recruit when needed in line with business growth.

The company invest in technology that can improve automation so experience in looking at the efficiency's that software and tools can bring would be invaluable and something that is perhaps key to the role. Headcount and revenue have grown proportionately but while revenue is again expected to continue to grow, efficiency would be expected to improve profitability so your experience in how this would work, within an IT service provider environment would be key.

Who are you?

Your background will be varied, but can you tick these boxes within a service provider environment?

*IT Project Management
*Service delivery and assurance
*Technical support (Infrastructure and networking / UC) - not looking for you to be hands on, but enough knowledge to provide credibility.
*Customer Experience
*Field Operations Management
*Business Efficiency

We have an element of flexibility on this, and personality will go a long way - think passion, enthusiasm, energy but a proven track record and level of gravitas to install confidence in your department. You are their leader and you'll be the person to guide them and shape with this essential function of the business is going to look like.

The Package
Paying circa £70-90k depending on experience
Pension,
Medical,
Death in Service
Possibility of equity in this fast growth business - to be discussed at interview.

Bluefire Consulting is an employment business acting on behalf of a client company.






Job Keywords

MSP, SaaS, ITIL, Project, Prince 2, Delivery



Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in IT recruitment on a UK wide basis.

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