JOB TITLE: 1st/2nd Line Network Support Engineer


Industry : IT & Telecoms Job Location : City of London
Job Reference : 10734 Job Category : Telecommunications
Employment Type : Permanent Posted : 11/06/2014
 
Salary & Benefits : £24000 - £35000 per annum + Excellent Benefits
 
Experience Required : See Job Description
 
Education Required : See Job Description



Please note you must be permitted to work in the EC to apply for this job.

Job Summary

A leading IT and Communication Services Company are currently looking to recruit a 1st/2nd Line Network Support Engineer to work in their London office. The salary on offer is between £24,000 - £35,000 (dependent on experience) + Excellent Benefits including 25 days holiday + bank holidays, pension, travel, BUPA healthcare, dental care, iPhone, Gym and more


Job Description

1st/2nd line Network Support Engineer
London
£24,000 - £35,000 (dependent on experience) + Excellent Benefits including 25 days holiday + bank holidays, pension, travel, BUPA healthcare, dental care, iPhone, Gym and more

The Role
As a 1st/2nd line Network Support Engineer working for a leading IT, Communications and Technology Company you will be responsible for providing network support. You will be part of a dynamic and forward thinking technology company and will have previous experience in a support desk or helpdesk environment. This role has been created due to expansion and the company are offering the suitable candidate a fantastic opportunity to work with cutting edge technologies and progress through the business. You will be logging tickets, taking ownership of customer issues and ensuring these are resolved within SLAs.

Essential requirements:
*Enjoys speaking to customers and building strong client relationships
*Enjoys working with and being part of a team
*Good communicator with the ability to clearly understand customer requirements
*Highly organised
*"Going the extra mile" to deliver timely fixes or updates for customers
*A quick learner and be keen to learn new technologies.
*Troubleshooting, owning, resolving cases and keeping the client informed

Preferable technical requirements:
*Experience working with IP phones
*Network troubleshooting
*Bandwidth analysers
*IPV4, DNS, DHCP, SNMP, FTP, TCP/IP
*Ethernet switching - VLAN, 802.1Q trunking
*Wireless networking
*Dealing with 3rd party suppliers, owning and managing technical escalations
*CCNA or working towards

Other beneficial experience:
*Cisco/Extreme switches
*Any voice platform experience (Mitel, Broadsoft, Call Manager etc)
*Microsoft Active Directory
*Office 365
*Previously worked for an ISP, MSP or Telecoms company

As a 1st/2nd Line Network Support Engineer you will have a minimum of 2 years' experience in a similar support desk/helpdesk environment. You will be highly organised and will have outstanding communication skills and the ability to own and manage technical escalations. You will enjoy talking to customers and must also be able to demonstrate outstanding case management and customer support excellence. You will be ambitious, driven and enthusiastic and will be looking for an opportunity that allows you to expand your current skill set by working with leading technologies (e.g. Microsoft/Juniper/Mitel/Broadsoft/NetXplorer).

The Company
With spacious modern offices based in Central London and exciting plans for the near future; this is a fantastic opportunity for an experienced 1st/2nd line Network Support Engineer looking for a role in an expanding and dynamic technology company.

The Package
Salary is between £24,000 - £35,000 depending on experience + Excellent Benefits including 25 days holiday + bank holidays, pension, travel, BUPA healthcare, dental care, iPhone, Gym and more

Bluefire Consulting is an employment agency acting on behalf of a client company


Job Keywords

1st/2nd Line Network Support, TCP/IP, ISP, Telecoms, MSP, IP phones



Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in Telecommunications recruitment on a UK wide basis.

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