JOB TITLE: 1st/2nd Line Support Engineer

Industry : IT & Telecoms Job Location : City of London
Job Reference : 11661 Job Category : Telecommunications
Employment Type : Permanent Posted : 30/06/2015
Salary & Benefits : £28000 - £32000 per annum + Excellent Benefits
Experience Required : See Job Description
Education Required : See Job Description

Please note you must be permitted to work in the EC to apply for this job.

Job Summary

The Role: 1st/2nd Line Support Engineer. Location: London (West End) Package: £28,000-£32,000 + Pension, Health, Gym, Travel Allowance Position Summary: We are looking for a 1st/2nd Line Support Engineer to provide technical support to voice and data services. Position is working for a Fast Track 100 technology firm that employs a number of cutting edge technical solutions.

Job Description

1st/2nd Support Engineer
£28,000 - £32,000 (dependant on experience) + Excellent Benefits including 25 days holiday + bank holidays, pension, travel, BUPA healthcare, dental care, iPhone, Gym and more

The Role
As a 1st/2nd line Support Engineer working for a leading IT, Communications and Technology Company you will be responsible for providing technical support to voice and data services. You will be part of a dynamic and forward thinking technology company and will have previous experience in a support desk or helpdesk environment. You will be ambitious, driven and enthusiastic and will be looking for an opportunity that allows you to expand your current skillset by working with leading technologies (e.g. Broadsoft/Juniper/

You will be involved in the following duties:
*Troubleshooting, owning, resolving cases and keeping the client informed
*Network troubleshooting
*Wireless networking
*Voice troubleshooting
*Voice configuration
*Dealing with 3rd party suppliers, owning and managing technical escalations
*"Going the extra mile" to deliver timely fixes or updates for customers

As a 1st/2nd Line Support Engineer you will meet the following:

Essential requirements:
*2 years minimum experience in a similar support desk/helpdesk environment
*Enjoys speaking to customers and building strong client relationships
*Ability to own and manage technical escalations
*Enjoys working with and being part of a team
*Good communicator with the ability to clearly understand customer requirements
*Highly organised
*A quick learner and be keen to learn new technologies.
*Previous experience in an ISP, MSP, Telecoms or similar company

Preferable technical requirements:
*Network troubleshooting
*Wireless networking
*Basic administration of Extreme Networks switches, Cisco, Juniper, Allot and Broadsoft
*CCNA or working towards
*Any voice platform experience, the company use Broadsoft however welcome candidates with exposure to Mitel, Avaya, Cisco, Asterisk or similar PBX's

Although we are ideally looking for an all-rounder, candidates with strong experience in either voice or networking with only some exposure to the other will also be considered for this role as long as the applicant shows a strong desire to learn.

The Company
With spacious modern offices based in Central London and exciting plans for the near future; this Fast Track 100 technology company offers a fantastic opportunity for an experienced 1st/2nd line Support Engineer looking for a role in an expanding and dynamic company.

The Package
Salary is between £28,000 - £32,000 depending on experience + Excellent Benefits including 25 days holiday + bank holidays, pension, travel, BUPA healthcare, dental care, iPhone, Gym and more

Bluefire Consulting is an employment agency acting on behalf of a client company

Job Keywords

1st/2nd Line Support, Networking, Voice, CCNA, MSP, Telco

Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in Telecommunications recruitment on a UK wide basis.

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