JOB TITLE: 1st/2nd Line Voice Support Engineer

Industry : IT & Telecoms Job Location : City of London
Job Reference : 10735 Job Category : Telecommunications
Employment Type : Permanent Posted : 19/06/2014
Salary & Benefits : £24000 - £35000 per annum + Excellent Benefits
Experience Required : See Job Description
Education Required : See Job Description

Please note you must be permitted to work in the EC to apply for this job.

Job Summary

A leading IT and Communication Services Company are currently looking to recruit a 1st/2nd Voice Support Engineer to work in their London office. The salary on offer is between £24,000 - £35,000 (dependent on experience) + Excellent Benefits including 25 days holiday + bank holidays, pension, travel, BUPA healthcare, dental care, iPhone, Gym and more

Job Description

1st/2nd Line Voice Support Engineer
Salary - £24,000 - £35,000 (dependent on experience) + Excellent Benefits including 25 days holiday + bank holidays, pension, travel, BUPA healthcare, dental care, iPhone, Gym and more

The Role
As a 1st/2nd Line Voice Support Engineer working for a leading IT, Communications & Technology company you will be responsible for providing technical support to voice and data services. You will have previous experience of supporting these services in an ISP, MSP or Telecoms environment and will ideally have working knowledge of Broadsoft, Mitel (or any other voice platform) as well as basic network troubleshooting. This role has been created due to an exciting expansion of the company and is offering the suitable candidate the opportunity to work with cutting edge technologies and progress through the business.

Essential requirements:
*Enjoys speaking to customers and building strong client relationships
*Enjoys working with and being part of a team
*Good communicator with the ability to clearly understand customer requirements
*Highly organised
*"Going the extra mile" to deliver timely fixes or updates for customers
*A quick learner and be keen to learn new technologies.
*Troubleshooting, owning, resolving cases and keeping the client informed

The role will involve:
*Voice troubleshooting; soft switch technologies, SIP, voice quality analysis, solving complex voice issues
*Voice configuration; extension updates, call routing, hunt group configurations, voice recording
*Basic network troubleshooting; involving VLAN's, switches, bandwidth analysers
*Basic administration on Extreme Networks switches, Cisco, Juniper, Allot, Mitel, Broadsoft
*Dealing with 3rd party suppliers, owning and managing technical escalations

The Requirements:
As a 1st/2nd Line Voice Support Engineer you will have a minimum of 2 year's experience working in a similar office based support role dealing with external customers. Previous experience in an ISP, MSP or Telecoms environment is advantageous although not essential.
You will have outstanding communication skills and will have the ability to own and manage a number of technical escalations. You will be highly organised with excellent organisational skills and must also be able to demonstrate outstanding case management and customer support excellence. You will be ambitious, driven and enthusiastic and will be looking for an opportunity which is multifaceted and dynamic.

Any experience with Microsoft products is also highly beneficial
Candidates with strong networking experience with only some voice exposure will also be considered for this role as long as the applicant shows a strong desire to learn.

The Company
With new spacious offices and exciting plans for the near future; this is a fantastic opportunity for an experienced 1st/2nd Line Voice Support Engineer looking for a role in an expanding and dynamic technology company. Great basic salary and fantastic employee benefits included.

The Package
Salary is between £24,000 - £35,000 depending on experience + Benefits including 25 days holiday, Pension, iPhone, Gym, Travel, BUPA healthcare, Dental care + more

Bluefire Consulting is an employment agency acting on behalf of a client company.

Job Keywords

Voice, SIP, Troubleshooting, Mitel, Broadsoft

Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in Telecommunications recruitment on a UK wide basis.

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