JOB TITLE: Desktop Support Engineer (Banking)

Industry : IT & Telecoms Job Location : City of London
Job Reference : 10786 Job Category : IT
Employment Type : Permanent Posted : 12/06/2014
Salary & Benefits : £32000 - £35000 per annum + Benefits
Experience Required : See Job Description
Education Required : See Job Description

Please note you must be permitted to work in the EC to apply for this job.

Job Summary

A leading IT managed services provider are currently looking to recruit a Desktop Support Engineer with at last 5 years experience in a similar role. The salary on offer is between £32,000 - £35,000 plus benefits including 24 days holiday and pension.

Job Description

Desktop Support Engineer (Banking)
£32,000 - £35,000 + Excellent Benefits including 24 day holiday and pension
The Role

Please note the working hours for this role are 6:30am - 3pm Monday to Friday.

As a Desktop Support Engineer working for a leading IT managed services company, you will be responsible for providing desktop support in a financial company. You will be based on customer site and will be responsible for fulfilling scheduled on site commitments. You will have a broad range of desktop support skills gained in a demanding environment along with good customer facing and workload management skills. You will be working in a team and will be involved in the following duties:

*Ensuring high levels of customer satisfaction is maintained and all KPI's and SLA's are achieved
*Perform as a 1st/2nd line engineer for remote and on site fixes
*Liaise with third line engineers when escalation is necessary
*Manage system installations, hardware and software upgrades
*Take part in Business Continuity Planning, implementation and testing
*Coordinate with third parties for support, installation and maintenance
*Support users in the use of Microsoft Office software
*Implement software upgrades and installs as required
*Maintain procedures and system documentation

It is essential you have experience with:

*Windows XP/7 installation and configuration
*Market Data applications such as Bloomberg, Fidessa and Eikon
*Understanding of ITIL framework and related processes
*Managed third party vendor relationships
*All versions of Microsoft Office
*Windows Server 2003/2008
*Microsoft Exchange
*Active Directory
*Mobile devices including Blackberry, Apple products and mobile devices
*Remote connectivity tools such as Dameware, Citrix Go To Assist and RDP

It is desirable you have experience of:
*Experience of working in an outsourced environment
*Cloud / virtual computing
*Any certifications such as MCSA or ITIL are also highly advantageous.

The Requirements
As a Desktop Support Engineer you will be familiar with IPhone, IPads and Blackberrys and will have experience of supporting Market Data applications such as Bloomberg, Factset and Eikon. You will have the ability to work well under pressure and will be an excellent communicator both verbally and written.

The Company
With over 20 years experience providing managed services to companies across the UK and Europe and continuing to expand; this is a fantastic opportunity for an experienced Desktop Support Engineer to join a reputable company.

The Package
The salary is between £32,000 - £35,000 + Excellent Benefits including 24 day holiday and pension. Please note the working hours for this role are 6:30am - 3pm Monday to Friday.

Bluefire Consulting is an employment agency acting on behalf of a client company

Job Keywords

Windows XP, 7, Bloomberg, Fidessa, Eikon, Windows Server 2003/2008, Microsoft Office

Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in IT recruitment on a UK wide basis.

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