JOB TITLE: Desktop Support Engineer (Banking)

Industry : IT & Telecoms Job Location : City of London
Job Reference : 10786 Job Category : IT
Employment Type : Permanent Posted : 04/07/2014
Salary & Benefits : £32000 - £35000 per annum + Benefits
Experience Required : See Job Description
Education Required : See Job Description

Please note you must be permitted to work in the EC to apply for this job.

Job Summary

A leading IT managed services provider are currently looking to recruit a Desktop Support Engineer with at last 5 years experience in a similar role. The salary on offer is between £32,000 - £35,000 plus benefits including 24 days holiday and pension.

Job Description

Desktop Support Engineer (Banking)
£32,000 - £35,000 + Excellent Benefits including 24 day holiday and pension

The Role
Please note the working hours for this role are 6:30am - 3pm Monday to Friday.

As a Desktop Support Engineer working for a leading IT managed services company, you will be responsible for providing desktop support in a financial company. You will be based on customer site and will be responsible for fulfilling scheduled on site commitments. You will have a broad range of desktop support skills gained in a demanding environment along with good customer facing and workload management skills. This role would suit someone from an IT managed service provider/outsourced company with banking/financial services experience. Applicants working directly in this areas will also be considered. You will be working in a team and will be involved in the following duties:

*Perform as a 1st/2nd/3rd line engineer for remote and on site fixes
*Ensuring high levels of customer satisfaction is maintained and all KPI's and SLA's are achieved
*Manage system installations, hardware and software upgrades
*Support users in the use of Microsoft Office software
*Implement software upgrades and installs as required
*Maintain procedures and system documentation
*Liaise with third line engineers when escalation is necessary
*Coordinate with third parties for support, installation and maintenance

It is essential you have experience with:
*Working in an IT managed services/outsourced company within banking/financial services or similar
*Windows XP/7 installation and configuration
*Market Data applications including Bloomberg, Fidessa and Eikon
*Active Directory - Creating distribution groups
*Windows Server 2003/2008 - Logging onto, setting up new users
*All versions of Microsoft Office including 2007/2010
*Understanding of ITIL framework and related processes
*Managed third party vendor relationships
*Microsoft Exchange
*Active Directory
*Mobile devices including Blackberry, Apple products and mobile devices
*Remote connectivity tools such as Dameware, Citrix Go To Assist and RDP

It is desirable you have experience of:
*Any knowledge of Cloud / virtual computing

Any certifications such as MCSA or ITIL are also highly advantageous.

The Requirements
As a Desktop Support Engineer you will have at least 5 years solid experience in a similar role working with Windows 7, Office 2007/2010 and Market Data applications including Bloomberg, Fidessa and Eikon. You will be customer facing with excellent prioritisation skills and will have the ability to work well under pressure. You will be an excellent communicator both verbally and written and will be looking for an opportunity where you can progress with the business.

The Company
With over 20 years experience providing managed services to companies across the UK and Europe and continuing to expand; this is a fantastic opportunity for an experienced Desktop Support Engineer to join a reputable company.

The Package
The salary is between £32,000 - £35,000 + Excellent Benefits including 24 day holiday and pension.

Please note the working hours for this role are 6:30am - 3pm Monday to Friday.

Bluefire Consulting is an employment agency acting on behalf of a client company

Job Keywords

Windows XP, 7, Active Directory, Bloomberg, Fidessa, Eikon, Windows Server 2003/2008, Microsoft Office

Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in IT recruitment on a UK wide basis.

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