JOB TITLE: Field Support Engineer

Industry : IT & Telecoms Job Location : City of London
Job Reference : 10903 Job Category : IT
Employment Type : Permanent Posted : 17/09/2014
Salary & Benefits : £24000 - £28000 per annum + Excellent Benefits
Experience Required : See Job Description
Education Required : See Job Description

Please note you must be permitted to work in the EC to apply for this job.

Job Summary

A leading IT and Communication Services Company are currently looking to recruit a Field Support Engineer to support one of their main clients across London. The salary on offer is between £24,000 - £28,000 + Excellent Benefits including 25 days holiday + bank holidays, pension, travel, BUPA healthcare, dental care, iPhone, Gym and more

Job Description

Field Support Engineer
£24,000 - £28,000 + Excellent Benefits including 25 days holiday + bank holidays, pension, travel, BUPA healthcare, dental care, iPhone, Gym and more

The Role

As a Field Support Engineer working for a leading IT, Communications and Technology Company you will be responsible for providing general 1st / 2nd line desktop, network and phone support to one of their main prestigious clients with multiple offices across the city of London. You will be part of a dynamic and forward thinking company and will ideally have previous experience within a field based role. This role has been created due to expansion and the company are offering the suitable candidate a fantastic opportunity to work with cutting edge technologies in a fast growing business. As this role is client facing role it is essential you are well presented with excellent communication skills and the ability to talk to non-technical users.
You will be logging tickets, talking to customers, building rapport with them and also supporting the internal infrastructure of the company by spending a small part of the week back at the office.

Essential requirements:
*Enjoys speaking to customers and building strong client relationships
*Enjoys working with and being part of a team
*Good communicator with the ability to clearly understand customer requirements
*Highly organised
*"Going the extra mile" to deliver timely fixes or updates for customers
*A quick learner and be keen to learn new technologies.
*Troubleshooting, owning, resolving cases and keeping the client informed

Preferable technical requirements:
*Previous support desk/helpdesk experience
*MS Office administration
*SharePoint administration
*MS Office 2013 troubleshooting
*MS Server 2012 - Management and administration of group policies
*Active Directory management and administration
*Hands on experience with Windows 7, 8 and 8.1
*Basic router configuration
*Dealing with 3rd party suppliers, owning and managing technical escalations

Other beneficial experience:
*Basic knowledge of Macs
*Assumed and reasonable TCP/IP based networking experience
*Supporting VoIP phones, ideally Mitel or Broadsoft
*Microsoft certifications such as MCSE, MCITP
*Worked in an ITIL environment

As a Field Support Engineer you will have a minimum of 2 years' experience in a similar support role / environment. You will be highly organised and will have outstanding communication skills and the ability to own and manage technical escalations. You will enjoy talking to customers and must also be able to demonstrate outstanding case management and customer support excellence. You will be ambitious, driven and enthusiastic and will be looking for an opportunity that allows you to expand your current skillset by working with leading technologies (e.g. Cisco/Juniper/Extreme/Mitel/Broadsoft/NetXplorer). If you have experience in MS Server 2008 R2, Office 365/Office 2013 and Windows 8 please still apply. Any experience with Office 365 is highly beneficial.

The Company
With spacious modern offices based in Central London and exciting plans for the near future; this is a fantastic opportunity for an experienced Field Support Engineer looking for a role in an expanding and dynamic technology company.

The Package
Salary is between £24,000 - £28,000 + Excellent Benefits including 25 days holiday + bank holidays, pension, travel, BUPA healthcare, dental care, iPhone, Gym and more

Bluefire Consulting is an employment agency acting on behalf of a client company

Job Keywords

Office 365, TCP/IP, MS Office 2013, MS Server 2012, Windows 7,8, 8.1, Active directory, Desktop support, Field support

Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in IT recruitment on a UK wide basis.

<< back to IT & Telecoms jobs