JOB TITLE: Helpdesk Support Engineer (Avaya IP Office, Networking)

Industry : IT & Telecoms Job Location : City of London
Job Reference : 10637 Job Category : Telecommunications
Employment Type : Permanent Posted : 28/04/2014
Salary & Benefits : £30000 - £35000 per annum + Excellent Benefits
Experience Required : See Job Description
Education Required : See Job Description

Please note you must be permitted to work in the EC to apply for this job.

Job Summary

A leading Telecommunications company are looking to recruit a Helpdesk Support Engineer with experience in Avaya IP Office and Networking for their Central London office paying between £30,000 - £35,000 + Excellent Benefits.

Job Description

Helpdesk Support Engineer (Avaya IP Office/Networking)
£30,000 - £35,000 + Excellent Benefits including 25 days holiday, pension, private healthcare and more
The Role

As a Helpdesk Support Engineer working for an established Telecommunications company you will be responsible for providing remote support to both SME and Enterprise customers in London and all over the UK. You will also be involved in projects within the business. You must have previous experience of working with Avaya IP Office along with a solid understanding of networking including TCP/IP. You will be providing mainly desk based support however there may be a requirement to travel to customer site when needed. You will be working in a growing team of 5 and will be involved in the following duties:

*Providing all levels of support
*Dealing with support queries both on the phone and over email
*Troubleshooting issues and resolving faults
*Maintaining systems
*Supporting engineers onsite with installations as and when required including the change of hardware, cable patching (Cat 5/6) and testing equipment

The Requirements
You will have technical experience in the following areas:

*A minimum of 2 years experience working with Avaya IP Office and networking in either a helpdesk, support desk or similar role
*Good working knowledge and understanding of networking protocols including TCP/IP
*Good working knowledge and understanding of voice including SIP

Experience in any of the following is desirable:
*Previous experience of working in an ISP/Telecoms company
*IT experience including Windows
*Certified or studying towards Avaya or CCNA

It is essential that you are a strong communicator, a team player, customer facing and be keen to self develop and learn from your team. You will be a good problem solver with excellent customer service skills and will be confident and self-motivated. The company are offering a fantastic opportunity for the right candidate to join and build a career within the Telecommunications industry. Training is also continually provided as you develop through the company.

The Company
An award winning, multimillion pound turnover company, this is a fantastic opportunity for an experienced Helpdesk Support Engineer to join a reputable business.

The Package
Salary is between £30,000 - £35,000 + Excellent Benefits including 25 days holiday, pension, private healthcare and more.

Bluefire Consulting is an employment business working on behalf of a client.

Job Keywords

Avaya IP Office, Networking, TCP/IP, SIP, Troubleshoot, Customer service

Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in Telecommunications recruitment on a UK wide basis.

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