JOB TITLE: Junior IT Support

Industry : IT & Telecoms Job Location : City of London
Job Reference : 11662 Job Category : IT
Employment Type : Permanent Posted : 16/07/2015
Salary & Benefits : £19000 per annum + Excellent Benefits
Experience Required : See Job Description
Education Required : See Job Description

Please note you must be permitted to work in the EC to apply for this job.

Job Summary

The Role: Junior IT Support. Location: London (West End) Package: £19000 + Pension, Health, Gym, Travel Allowance Position Summary: We are looking for a Junior IT Support to be the first point of contact for customers calling into the service assurance function of the business. Position is working for a Fast Track 100 technology firm that employs a number of cutting edge technical solutions.

Job Description

Junior IT Support
£19,000 (dependent on experience) + Excellent Benefits including 25 days holiday + bank holidays, pension, travel, BUPA healthcare, dental care, iPhone, Gym and more

The Role
This Junior IT Support is an initial telephone point of contact service desk support role, dealing with inbound enquiries from business customers that are calling the service assurance function of the business.

The calls will be linked to technical support issues and the role will be to act as initial point of contact for these calls. This role would suit someone that has previously worked in a support desk/helpdesk/call centre environment dealing with a large volume of calls. To begin with this role will be providing junior IT support on the Service Desk then will progress onto faults.

It is assumed you`ll have a fundamental understanding of Microsoft desktop technologies, operating systems and knowledge of networking technologies such as TCP/IP.

Junior IT Support Requirements:

The ideal candidate will have the following skills and characteristics:

*Enjoys speaking to customers and building strong client relationships
*Enjoys working with and being part of a team
*Good communicator, both spoken and written with the ability to clearly understand customer requirements
*Highly organised
*"Going the extra mile" to deliver timely fixes or updates for customers
*A quick learner and be keen to learn new technologies.
*Troubleshooting, owning, resolving cases and keeping the client informed
*Will have previously worked in a support desk / helpdesk/ call centre environment and used to working in a high call volume environment
*Microsoft based technology - operating systems, applications and networks - general knowledge of these is needed along with a passion and enthusiasm for learning in more detail.
*You should have a flexible approach to work and enjoy working in a customer experience role.

The Company
This role is based in Central London and is working for an award winning and expanding technology company that have an outstanding reputation in their sector and are known for their training and development plans. This is an excellent opportunity for an experienced Junior IT Support candidate to join a team of talented and committed individuals.

The Package
£19,000 + Excellent Benefits including 25 days holiday + bank holidays, pension, travel, BUPA healthcare, dental care, iPhone, Gym and more

Bluefire Consulting is an employment agency acting on behalf of a client company

Job Keywords

Call logging, Service Desk support, Microsoft, Networking, Helpdesk

Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in IT recruitment on a UK wide basis.

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