JOB TITLE: Software Support Analyst

Industry : IT & Telecoms Job Location : City of London
Job Reference : 11076 Job Category : IT
Employment Type : Permanent Posted : 21/10/2014
Salary & Benefits : £35000 - £38000 per annum + Excellent Benefits
Experience Required : See Job Description
Education Required : See Job Description

Please note you must be permitted to work in the EC to apply for this job.

Job Summary

A leading IT and Telecoms solutions company are currently looking to recruit a Software Support Analyst to support one of their main clients across London. The salary on offer is between £25,000 - £30,000 + Excellent Benefits including 25 days holiday + bank holidays, pension, travel, BUPA healthcare, dental care, iPhone, Gym and more

Job Description

Software Support Analyst


£25,000 - £30,000 + Excellent Benefits including 25 days holiday + bank holidays, pension, travel, BUPA healthcare, dental care, iPhone, Gym and more

The Role

As a Software Support Analyst working for a leading IT, Communications and Technology company you will be responsible for working with the technical support groups, acting as an internal and customer interface to bridge the gap between software development and helpdesk / infrastructure teams with the aim of improving the support experience for the in house customer software management platform.

Your customers will mainly be internal so you`ll be dealing with raised tickets and technical queries linked to both the SQL database and software development although you will have exposure to external customers so the ability to communicate professionally both in written and verbal terms is a must.

This is a support role, not software development but it is assumed you have a technical knowledge of SQL databases alongside exposure to programming languages - we have flexibility on the actual development language as it is the mind-set that is key rather than the specific language but it is likely you will be versed with the likes of JavaScript, MySQL & PHP.

We feel this role would ideally suit a candidate that is graduate calibre from a relevant IT related degree and the position offers excellent opportunity to work within a Sunday Times listed Tech Track 100 technology company.

As a Software Support Analyst you will be involved in the following duties:
*Support of internal processes to deal with issues linked to development and database framework
*Work with the development leader and CTO on customer or operational specific requirements
*Assist helpdesk in maintaining relationships with existing customers through regular written and verbal communication linked to support tickets
*Provide basic SQL server database administration
*Ad-hoc report and script creation

The Requirements - You will have the following key skills and experience:
*University honours degree in IT related course desirable but not necessary, showing aptitude of SQL and any common development language or framework is more important
*Good understanding of relational databases and the ability to write moderate complexity SQL queries
*Good communication skills
*Ability to learn new skills quickly
*A very high standard of focus, accuracy and attention to detail is essential
*Ability to communicate to peers and management clearly and in a timely manner on activities.
*Ability to use initiative in identifying day to day issues and challenges and recommending appropriate course of action
*Strong and engaging personality that customers will appreciate and respond to.

The Company
Sunday Times Tech Track 100 listed provider of voice and data managed solutions, with a strong track record of learning, development and internal progression and a spend in 2013/ 2014 of £2m on technical research and development projects. Generous benefits package and state of the art office space in the London make this an ideal place to work, learn and build your career in technical services.

The Package
The salary is between £25,000 - £30,000 plus Excellent Benefits including 25 days holiday + bank holidays, pension, travel, BUPA healthcare, dental care, iPhone, Gym and more

Bluefire Consulting is an employment agency acting on behalf of a client company

Job Keywords

Software support, SQL, Relational databases, SQL server database admin

Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in IT recruitment on a UK wide basis.

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