JOB TITLE: Support Desk Engineer (Evening / Night Shift)


Industry : IT & Telecoms Job Location : City of London
Job Reference : 12957 Job Category : IT
Employment Type : Permanent Posted : 18/04/2017
 
Salary & Benefits : £30000 - £37000 per annum + Pension, Health, Gym
 
Experience Required : See Job Description
 
Education Required : See Job Description



Please note you must be permitted to work in the EC to apply for this job.

Job Summary

Support Desk Engineer (Night shift only) £37,000 inc shift allowance plus great benefits including 25 days holiday plus bank holidays and a day off for your birthday, pension, travel to/from work, BUPA health, cycle to work scheme, gym, personal training, free lunch every Friday and more Based - London Are you interested in working for one of the fastest growing tech companies in the UK? Are you looking for a NOC/night shift only role? If so we have the perfect opportunity for you. Working as a Support Desk Engineer for a forward thinking and dynamic software company in the City, you will be responsible for troubleshooting voice and data faults.


Job Description

Support Desk Engineer (Night shift only)

£37,000 inc shift allowance plus great benefits including 25 days holiday plus bank holidays and a day off for your birthday, pension, travel to/from work, BUPA health, cycle to work scheme, gym, personal training, free lunch every Friday and more

Based - London

Are you interested in working for one of the fastest growing tech companies in the UK? Are you looking for a NOC/night shift only role? If so we have the perfect opportunity for you.
Working as a Support Desk Engineer for a forward thinking and dynamic software company in the City, you will be responsible for troubleshooting voice and data faults.

The role will be covering night shift only (4.30pm-2am) therefore please only apply if you are happy with this. This may change further down the line however these will be the initial hours to cover time differences.

As part of their exciting global expansion plan, a new and exciting role has been defined to expand their support and engineering team. The successful candidate will not only join a market leader, but will ensure it delivers service excellence to its customers.

The Support Desk Engineer will be responsible for providing technical support for hosted voice and data services as well as supporting software suite and internal infrastructure, in the UK, USA and internationally. There will be two people on this team, and we'd ideally like to source an engineer that has a bias towards VO/IP & Hosted voice as the other engineer is more data bias.


What will you be doing?
Reporting to the Head of Support, the major responsibilities of this Support Desk Engineer are:
*Voice and data fault troubleshooting over the phone, by email and using their Portal System.
*Troubleshooting any issues or implementing changes related to their Software Suite.
*Ensuring an extremely high level of service is provided to clients
*Working with 3rd party hardware and software and service suppliers, as well as telecoms carriers for fault resolution, owning and managing escalations

Who are you?
A support engineer, flexible to work shifts that are likely to rota in the future but technically, has solid VoIP, SIP and hosted voice skills. In addition, a data networking background would be great- Cisco, Juniper or Extreme would be fine.

Most importantly though, you will have a can-do attitude with great personal skills and a willingness to learn and grown with the company. As the role will also involve shift work and supporting clients globally, you will need to be self-motivated and comfortable managing your own workload.

You will have previous experience of supporting these services in an ISP, MSP, NOC or Telecoms environment. Desired skills include:

*Strong customer interaction capabilities on the phone, face-to-face, through email, and via ticket/case management.
*Enjoying and being proud of their work, as well as being part of a team.
*Good communication skills, with the ability to clearly understand customer requirements.
*Great organisation skills. Know what to do, and when, and how to plan their work-day.
*Going the extra mile to resolve customer issues, and communicating updates without being prompted.
*A quick learner with an aptitude and desire to learn new technologies.
*Proven ability to step back and ask "How can we make this better".


The role will be covering night shift only (4.30pm-2am) therefore please only apply if you are happy with this. This may change further down the line however these will be the initial hours to cover time differences.

Company
With spacious modern offices based in Central London and exciting plans for the near future, this company are one of the Tech Track 100 technology companies in the UK. They have recently expanded on an international basis so you'll be working on platforms that are leading the market in the UK and are growing rapidly across the world.

Bluefire Consulting is an employment business acting on behalf of a client company


Job Keywords

SIP, VO/IP, TCP/IP, Voice, Data, Cisco, Mitel, Broadsoft



Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in IT recruitment on a UK wide basis.

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