JOB TITLE: Support Engineer (Telecoms/Cisco/Juniper)


Industry : IT & Telecoms Job Location : City of London
Job Reference : 10902 Job Category : Telecommunications
Employment Type : Permanent Posted : 30/07/2014
 
Salary & Benefits : £28000 - £32000 per annum + Excellent Benefits
 
Experience Required : See Job Description
 
Education Required : See Job Description



Please note you must be permitted to work in the EC to apply for this job.

Job Summary

A leading Telecommunications company are currently recruiting for a Support Engineer with either CCNA or JNCIA certifications and a background in Telecoms. The salary on offer is £28,000 - £32,000 + Excellent Benefits including pension, healthcare, 25 days holiday and more.


Job Description

Support Engineer (Telcoms/Cisco/Juniper)
£28,000 - £32,000 + Benefits including 25 days holiday, pension and healthcare
London

The Role
As a Support Engineer working for an award winning Telecommunications company you will be responsible for ensuring that outstanding technical support is being provided for a number of services and that SLA's are being met. You will be responsible for owning and managing cases and keeping them documented accordingly. You will be part of a team within a growing, unique company and will have an excellent background in Telecommunications. You will be working in a NOC environment and will be involved in the following duties:

*Managing cases such as changes, faults or requests
*Using Salesforce to manage case queues
*Assign any faults to carriers and suppliers, following these up to ensure they're acted on as soon as possible
*Monitoring and troubleshooting network faults
*Providing network services and support to partners
*Ensuring that best level of practice is being adhered to both in support and monitoring
*Passing over any live cases to the night shift team

The Requirements
As a Support Engineer you will have a background in Telecommunications in a similar role working with WAN technologies, Juniper, Cisco and ideally in a NOC environment or similar. You will be self-motivated with excellent analytical and troubleshooting skills. You will be good at building relationships and be passionate about delivering excellent customer service. You will have an excellent understanding of the OSI Model in relation to MPLS and VPLS. A strong knowledge of networking and routing protocols is assumed. You will be from a Telecommunications environment and will ideally hold certifications in either Cisco or Juniper such as CCNA or JNCIA.

The Company
An award winning and growing Telecommunication company; this is a fantastic opportunity for an experienced Support Engineer to join a reputable organisation.

The Package
Salary is £28,000 - £32,000 depending on experience + Benefits including 25 days holiday, pension ,healthcare and childcare vouchers

Bluefire Consulting is an employment agency acting on behalf of a client company.


Job Keywords

Juniper, Cisco, MPLS, OSI, WAN, CCNA, JNCIA, VPLS



Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in Telecommunications recruitment on a UK wide basis.

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