JOB TITLE: Voice Services Engineer

Industry : IT & Telecoms Job Location : City of London
Job Reference : 11305 Job Category : Telecommunications
Employment Type : Permanent Posted : 30/01/2015
Salary & Benefits : £35000 - £40000 per annum + Out of hours + Benefits
Experience Required : See Job Description
Education Required : See Job Description

Please note you must be permitted to work in the EC to apply for this job.

Job Summary

A growing IT and Telecom solutions company are currently looking to recruit a Voice Services Engineer in London. Salary is up to £40,000 + £2,400 Out of hours + Benefits 22 days holiday + bank holidays + childcare vouchers.

Job Description

Voice Services Engineer
Up to £40,000 + £2400 out of hours + Benefits including 22 days holiday + bank holidays + childcare vouchers

The Role
As a Voice Services Engineer working for a leading IT and Telecom solutions company you will be responsible for the installation, configuration and support of voice systems (Mitel, Asterisk and Broadsoft). The role is split between voice (80%) and data (20%) and you will be involved in the following duties:

*Installation, configuration and routine maintenance of the equipment working closely with service partners.
*Adds, moves changes on managed PBX platforms either on premise or hosted.
*Attend site to perform upgrade or deal with fault related issues.
*Learn how to configure the softswitches for customer solutions and also maintain the software switch infrastructure.
*Provisioning of voice and data services.
*Design, configuration and implementation of both voice and data solution for customers.
*Install, configure/provision, end to end test, and maintain voice network elements and systems, both on company premises and on customer site.
*Troubleshoot technical fault, 3rd line when required.

The Requirements
As a Voice Services Engineer you will have the following skills and experience:

*Have a formal qualification (minimum HND or equivalent), in an engineering or science discipline
*All solutions are based on IP therefore you will have a good understand of TCP/IP and OSPF.
*Strong technical knowledge of VoIP signalling protocols (SIP, H.323) and media (RTP)
*Ideally Mitel certificate Profession (but not essential)
*Good experience of UK signalling systems (Q.931, DASSII, Q.SIG, DPNSS etc),
*Experience of Mitel 3300 and various version of Mitel software including MCD and vMCD
*Experience of Asterisk software including installations and configuration
*Good working knowledge of TCP/IP is required (CCNA qualified) with 18 months hands on experience
*Experience of diagnostic tools such as wireshark and be able to interrupt traces.
*Experience of TDM to SIP gateways (dialogic )

PBX Experience
*Experience installing and configuring Mitel ICP 3300 Controllers software release MCD 5.xx using SIP and or Q.931
*Performance PBX upgrades on Mitel's and Asterisk Servers
*Configuration changes including auto attendant, SIP trunks


*Broadsoft PBX (installations and configuration)
*Have at least 12 / 18 months previous experience of working for a communications service provider in a similar role

This role requires some out of business hours work for purpose of support and installations. The role also requires candidates to be available for out of hours support on a rota basis on a week on week off basis.

The Company
This is an excellent opportunity for an experienced Voice Services Engineer to join a privately owned, expanding managed IT & Telecom services provider and develop additional skills and progress.

The Package

Up to £40,000 + £2400 out of hours + Benefits including 22 days holiday + bank holidays + childcare vouchers

Bluefire Consulting is an employment business acting on behalf of a client company.

Job Keywords

Mitel 3300, Asterisk, Broadsoft, TCP/IP, OSPF, CCNA, SIP

Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in Telecommunications recruitment on a UK wide basis.

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