JOB TITLE: Voice Support Engineer


Industry : IT & Telecoms Job Location : City of London
Job Reference : 10453 Job Category : Telecommunications
Employment Type : Permanent Posted : 20/05/2014
 
Salary & Benefits : £30000 - £40000 per annum + Excellent Benefits
 
Experience Required : See Job Description
 
Education Required : See Job Description



Please note you must be permitted to work in the EC to apply for this job.

Job Summary

A leading IT and Communication Services Company are currently looking to recruit a number of Voice Support Engineers from an ISP, MSP or Telecoms background to work in their London office. The salary on offer is between £30,000 - £40,000 + Excellent Benefits including 25 days holiday, Pension, iPhone, Gym, Travel, BUPA healthcare, Dental care + more


Job Description

Voice Support Engineer
London
Salary - £30,000 - £40,000 + Benefits including 25 days holiday, Pension, iPhone, Gym, Travel, BUPA healthcare, Dental care + more

Job Summary
A leading IT and Communication Services Company are currently looking to recruit a number of Voice Support Engineers from an ISP, MSP or Telecoms background to work in their London office. The salary on offer is between £30,000 - £40,000 + Excellent Benefits including 25 days holiday, Pension, iPhone, Gym, Travel, BUPA healthcare, Dental care + more

The Role
As a Voice Support Engineer working for a leading IT, Communications & Technology company you will be responsible for providing technical support to voice, data and networking services. You will have previous experience of supporting these services in an ISP, MSP or Telecoms environment and will ideally have working knowledge of Broadsoft, Mitel or any other voice platform. This role has been created due to an exciting expansion of the company. You will be involved in and will have experience of the following:

*Voice troubleshooting; soft switch technologies, SIP trunks, ISDN, voice quality analysis, solving complex voice issues
*Voice configuration; extension updates, call routing, voice recording, contact centres
*Network troubleshooting; detailed knowledge of TCP/IP, routing protocols, NAT, switches, routers, firewalls, bandwidth analysers
*Experience with following hardware manufacturers is beneficial:
-Extreme Networks, Cisco, Juniper, Allot, Mitel, Broadsoft or other voice platforms
*Dealing with 3rd party suppliers, owning and managing technical escalations
*Minimum 3 years liaising with clients in a technical support role
*Minimum 3 years network support experience
*Proven ability to troubleshoot, own, resolve cases and keeping the client informed
*"Going the extra mile" to deliver timely fixes or updates for customers

The Requirements
You will have a minimum of 3 year's experience working in a similar office based support role dealing with external customers. Previous experience in an ISP, MSP or Telecoms environment is advantageous although not essential.

You will have outstanding communication skills and will have the ability to own and manage a number of technical escalations. You will have excellent organisational skills and must also be able to demonstrate outstanding case management and customer support excellence. You will be ambitious, driven, enthusiastic and will be looking for an opportunity which is multifaceted and dynamic.

You will ideally hold a CCNA certification or be working towards this. Candidates with or working towards CCNA Voice or CCNP certifications are highly advantageous. You will be a quick learner and be keen to learn new technologies. This Voice Support Engineer role will primarily be office based with some travel when required.

Any experience with Windows is highly beneficial; desktop support, Microsoft Office, setting up mailboxes.
Candidates with strong networking experience with only some voice exposure will also be considered for this role as long as the applicant shows a strong desire to learn.

The Company
With new spacious offices and exciting plans for the near future; this is a fantastic opportunity for an experienced Voice Support Engineer looking for a role in an expanding and dynamic technology company.

The Package
Salary is between £30,000 - £40,000 depending on experience + Benefits including 25 days holiday, Pension, iPhone, Gym, Travel, BUPA healthcare, Dental care + more

Bluefire Consulting is an employment agency acting on behalf of a client company.


Job Keywords

Voice, SIP, Broadsoft, Mitel, VoIP, Networking, TCP/IP, CCNA, CCNA Voice



Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in Telecommunications recruitment on a UK wide basis.

<< back to IT & Telecoms jobs