JOB TITLE: Technical Support Engineer (SIP, Cloud, Hosted)


Industry : IT & Telecoms Job Location : Crawley
Job Reference : 10933 Job Category : Telecommunications
Employment Type : Permanent Posted : 07/11/2014
 
Salary & Benefits : £30000 - £35000 per annum + Excellent Benefits
 
Experience Required : See Job Description
 
Education Required : See Job Description



Please note you must be permitted to work in the EC to apply for this job.

Job Summary

Leading Telecommunications company is looking for a Technical Support Engineer to work within their West Sussex office paying £30,000 - £35,000 + Excellent benefits.


Job Description

Technical Support Engineer (SIP, Cloud, Hosted)
West Sussex
£30,000 - £35,000 depending on experience plus excellent benefits including pension, 25 days holiday + bank holidays, private healthcare, stock options and more

The Role
We are looking for a Technical Support Engineer ideally with 2nd or 3rd level experience in SIP and Cloud Telephony support to join a leading global Telecommunications company. The company have experienced significant growth and are offering the suitable candidate the opportunity to work in this fast paced and rapidly growing industry and progress through the business. This isn't a typical helpdesk role as it involves the company's full cloud product solution. Previous experience in a 2nd/3rd level role is highly beneficial however candidates that have some exposure to supporting telephony systems such as Avaya, Mitel, Swyx and are looking for a step up will be considered therefore please still apply. This is a desk based support role and you will be involved in the following duties:

*Working on the helpdesk providing up to 3rd level technical support to Partners in the UK/EU
*Troubleshooting voice; PBX, IP PBX experience, SIP knowledge
*Working with soft switches
*Developing system documentation for Partners
*Deploying and supporting the company's solutions
*Working closely with other teams internally and also externally with SIP carrier providers and vendors

As a Technical Support Engineer it is essential you have the following:
*SIP experience
*Cloud Telephony
*Hosted platforms
*PBX/IP PBX experience
*Strong IP Networking and DSL/WAN knowledge
*Demonstrable troubleshooting skills
*Soft switch experience
*Strong communication and organisational skills with the ability to work in a fast paced environment

You will have experience in a similar role working with SIP, Cloud Telephony and some IP Networking however candidates that have had exposure in these areas and are looking for a step up will also be considered as there are multiple roles. PBX experienced engineers wtih SIP will also be considered. Any qualifications or degree related to the role is highly beneficial although not essential.

The Company
A global market leading Telecommunications company offering the opportunity for a Technical Support Engineer to join in this dynamic and multifaceted role. With an exciting new product launches that have just taken place and significant growth of the UK office, this is an exciting time to join this reputable company.

The Package
Salary is between £30,000 - £35,000 + excellent benefits including pension, 25 days holiday + bank holidays, private healthcare, stock options and more

Bluefire Consulting is an employment agency acting on behalf of a client company.


Job Keywords

SIP, Cloud, Hosted, VoIP, DSL, WAN, Networking



Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in Telecommunications recruitment on a UK wide basis.

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