JOB TITLE: Support Desk Advisor (Networks)

Industry : IT & Telecoms Job Location : Croydon
Job Reference : 11034 Job Category : Telecommunications
Employment Type : Permanent Posted : 05/02/2015
Salary & Benefits : £19000 - £21000 per annum + £2,000 Shift Allowance + Benefits
Experience Required : See Job Description
Education Required : See Job Description

Please note you must be permitted to work in the EC to apply for this job.

Job Summary

A Communications provider are currently looking to recruit a 1st/2nd line Network Support Advisor to join their Support Desk team in Croydon. Salary is between £19,000 - £21,000 + £2,000 Shift Allowance + Benefits including pension and healthcare

Job Description

Support Desk Advisor (Networks)
£19,000 - £21,000 + £2,000 Shift Allowance + Excellent Benefits including pension and healthcare

The Role
As a Support Desk Advisor working for a communications service provider you will be responsible for providing technical, service and administrative support to customers. You will be providing 1st/2nd line technical support around service, billing and product enquiries. This role is on a shift basis 4 days on, 4 days off working on day shifts of 8am-8pm or 10am-10pm. We are ideally looking for candidates that have some kind of technical or telecoms background and who have experience either working on an IT helpdesk, or telephone based customer support.

Working in a Support Desk team you will be involved in the following duties:

*Supporting customers on a day to day basis ensuring excellent customer service is being delivered at all times
*1st/2nd line technical support on products, services and billing
*Working on a central CRM, logging calls and ensuring cases are kept updated until resolved
*Handing over effectively to the night shift team
*Ensuring up to date and in depth knowledge is maintained on all products, services and processes
*Keeping customers updated on the open cases, owning and managing cases until resolution

The Requirements
As a Support Desk Advisor you will have an understanding of and networking protocols including TCP/IP. Certifications such as CompTIA are highly desirable. Any experience in a networking, satellite, broadband or mobile support role is also advantageous. You will have excellent customer service skills and be a strong communicator. You will be passionate about learning new technologies and have the flexibility to work on shifts.

The Company
With several years providing communication services to various clients; this is an excellent opportunity for a Support Desk Advisor looking for a role where they can learn a range of technologies

The Package
Salary is between £19,000 - £21,000 + £2,000 Shift Allowance + Benefits including pension and healthcare

Bluefire Consulting is an employment business acting on behalf of a client company.

Job Keywords

Service Desk, TCP/IP, CompTIA, Networking, Telecoms, Broadband, Mobile

Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in Telecommunications recruitment on a UK wide basis.

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