JOB TITLE: Field Operations Manager


Industry : IT & Telecoms Job Location : Derby
Job Reference : 12695CJ Job Category : Telecommunications
Employment Type : Permanent Posted : 01/11/2016
 
Salary & Benefits : £34000 - £39520 per annum + CarAllow,Hol,Pen,
 
Experience Required : See Job Description
 
Education Required : See Job Description



Please note you must be permitted to work in the EC to apply for this job.

Job Summary

Are you looking to take a role working within one of the midlands largest communications and technology providers? Are you a Field Operations Manager, who is confident of managing up to 50 engineers across a region? The role is centred on the delivery of excellent customer experience across a range of technology products in the field. Our client are an IT service provider working predominately in the commercial retail sector, providing services to some of the UK's largest high street stores.


Job Description

Field Operations Manager
Derby
£34000k salary + £5520 Car Allowance, Holiday, Company Pension

The Opportunity

Are you looking to take a role working within one of the midlands largest communications and technology providers?
Are you a Field Operations Manager, who is confident of managing up to 50 engineers across a region? The role is centred on the delivery of excellent customer experience across a range of technology and communications products being delivered in the field. Our client are an IT service provider working predominately in the commercial retail sector, providing services to some of the UK's largest high street stores.

The Company

A £20m turnover IT technology provider to some of the commercial high streets largest companies. A business with in excess of 250 employees who are currently continuing an exciting expansion process. A well respected brand known nationwide within their field, currently looking for a hands on manager to join the business and help take them to the next stage of their development.

The Role

Within this role you'll have elements of field based and office based work, with a big influence on how recruitment, training, development and service improvement plans are formed and delivered. This is a role for an experienced field manager who has ideas on how to help improve a department from top to bottom.
Your team will consist of around 50 engineers spread from Derby North, you'll have to take the opportunity to develop more senior field engineers into team leaders to help alleviate pressures placed on you as a manager and give you the opportunity to help improve the overall performance levels of the team, improve service delivery and deal with customers queries and complaints that have been escalated.
The department needs a manager who can come in and assist in the creation of development plans and succession planning for the field team, helping increase retention push the team forwards in terms of their performance figures and customer service.

The Candidate

You'll be a man manager, someone who is used to developing engineers and getting the best out of a team of individuals. A motivated individual with plenty energy to come in and have a real influence on how your region will run and you engineers will be rewarded and progressed. You may come from a telecoms, IT, engineering or other associated technical field based management role. You'll have a desire to make a difference in a business that turns over in excess of £20m per year and have grown by over 20% in terms of headcount over the past 2 years. You'll have experience designing, implementing and manage cost reduction, service improvement and quality plans and these will be three key areas for you to make a real difference.

Bluefire Consulting are the recruitment agency looking after this position.


Job Keywords

team manager, telecoms, manager, team leader, installation, KPI, IT, EPOS, POS, point of sale, Toshiba, network, customer facing, residential, operations, regional manager, regional, site manager, regional operations manager, area manager



Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in Telecommunications recruitment on a UK wide basis.

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