JOB TITLE: IT Support Technician (1st Line)


Industry : IT & Telecoms Job Location : Goole
Job Reference : 11321 Job Category : IT
Employment Type : Permanent Posted : 16/03/2015
 
Salary & Benefits : £18000 - £20000 per annum
 
Experience Required : See Job Description
 
Education Required : See Job Description



Please note you must be permitted to work in the EC to apply for this job.

Job Summary

11321 IT Support Technician (1st Line) £18-£20k Goole The Opportunity An excellent opportunity for an IT Support Technician to work within one of the UK's leading online technology companies, who will provide training and an excellent platform for career progression. The Role The role of the IT Support Technician is to provide technical expertise to circa 2000 internal users in order to effectively administer and maintain the internal computer and communication network of the company


Job Description

11321
IT Support Technician (1st Line)
Paying up to £20k
Based in Goole

The Opportunity
An excellent opportunity for an IT Support Technician to work within one of the UK's leading online technology companies, who will provide training and an excellent platform for career progression.

The Role
The role of the IT Support Technician is to provide technical expertise to circa 2000 internal users in order to effectively administer and maintain the internal computer and communication network of the company
The position will be a blend of 1st and some 2nd line support so as an all-rounder, you`ll be flexible to deal with standard support issues alongside more detailed queries. Progression chances to 3rd line and network engineering are good, and the company has a strong reputation for promoting from within.

Duties and Responsibilities
The IT Support Technician will;

*Monitor and maintain over 1000 computer systems in a Windows 2003/2008/2012 server domain using Windows 7/8 operating systems.
*Remotely support sales consultants in a competitive sales environment to protect company revenue and reputation.
*Deliver excellent customer service skills at all times and work well under pressure.
*Create back-ups of key computer systems (not servers) and data.
*Install and configure company desktops.
*Physical maintenance of Desktop infrastructure.
*Establish accounts for new users / employees, supporting user accounts across various applications.
*Diagnose and take measures to solve hardware and software faults.
*Offer technical expertise in regards to PC troubleshooting, server (basic) and network (basic) problems.
*Create and maintain support documentation for end users and procedural documentation for other technicians.
*Adhere to stated policies and procedures regarding health and safety in the workplace.
*Adhere to procedures regarding the proper use and care of equipment and materials associated with the role.
*Pursue personal development of skills and knowledge in order to effectively perform the role.

The Candidate
The ideal IT Support Technician will;

* Minimum 1year + 1st and ideally 2nd line support experience within a Microsoft bias desktop support environment
* MCP and/or MCTS/MCITP certified or equivalent experience
* Desktop/Laptop software and Hardware fault finding skills.
* Competence with Microsoft Office and its relevant functions.
* TCP/IP Networking (basics)
* Windows 7 / 8 onwards
* Firefox & Internet Explorer, Chrome technical support
* Active Directory, DNS and Windows Server 2003/2008/2012 repair and fault finding (basics).
* Some UNIX experience would be advantageous.

*Excellent communication skills in order to deal with a variety of individuals and issues.
*Initiative - the ability to make decisions and follow them through to achieve a perceivable objective.
*Relationship management and interpersonal skills.
*Good time management.
*Results orientated.

The Company
One of the UK's leading online technology retailers with a proven track record of promotion and progression.

The Package
Paying up to £20k depending on experience plus benefits.
All employees are offered free membership to the company's onsite gym and fitness centre.


Job Keywords

I.T., Software, MCP, MCTS, MCITP, TCP/IP, networking, support, Windows, users, engineer technician , technical, technology, helpdesk, 1st line, 2nd line, PC, hardware, software, printer, Microsoft, Mac, Firefox, Server, DNS, Exchange, Desktop, Chrome



Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in IT recruitment on a UK wide basis.

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