JOB TITLE: 3rd Line Service Desk Engineer


Industry : IT & Telecoms Job Location : High Wycombe
Job Reference : 12319SM Job Category : IT
Employment Type : Permanent Posted : 12/07/2016
 
Salary & Benefits : £60000 - £80000 per annum
 
Experience Required : See Job Description
 
Education Required : See Job Description



Please note you must be permitted to work in the EC to apply for this job.

Job Summary

3rd Line Service Desk Engineer Paying £60-80k depending on experience Excellent benefits Based in High Wycombe The Opportunity Are you looking for an exciting 3rd Line Service Desk Engineer role with a young, energetic, dynamic and massively growing company? Look no further. I have been working with some of the top IT companies across the UK for the last 5 years and can honestly say that I am excited to be working with this client to support this period of growth. I met with the team and was inspired by the amount of talent in one room. They like to do things differently. And they are going places. Fast! Intrigued? I can't wait to tell you more, so give me a call.


Job Description

3rd Line Service Desk Engineer
Paying £60-80k depending on experience
Excellent benefits
Based in High Wycombe

The Opportunity
Are you looking for an exciting 3rd Line Service Desk Engineer role with a young, energetic, dynamic and massively growing company? Look no further. I have been working with some of the top IT companies across the UK for the last 5 years and can honestly say that I am excited to be working with this client to support this period of growth. I met with the team and was inspired by the amount of talent in one room. They like to do things differently. And they are going places. Fast! Intrigued? I can't wait to tell you more, so give me a call.

The Candidates we want!
I am looking for the cream of the crop. Those who know they are different from the run of the mill IT support drones and those who want to join a company of likeminded individuals. You have to be exciting, sharp, talented, ambitious and keen to take on the world. We are looking for Service Addicts who will go the extra mile for the company. Our client are so Addicted to Service, they trade marked the phrase!

Are you sick of being a cog in a wheel where your effort is never noticed? Are you addicted to servicing your customer needs? Do you enjoy working with cutting edge technology? Do you like a working in a fast paced environment, where two days are never the same? Do you enjoy working closely with your customers on a daily basis? Do you want to increase you skill set and learn new skills on a day to day basis. Then we want to hear from you.

Technical background
We want you to have a genuine passion for technology and be eager to learn new skills. Our Desktop Engineers are exposed to lots of different types of technologies and at this level and for the salary on offer we would expect a strong technical background in LAN and WAN and Wireless networking, in particular Cisco switches and ASA firewall platforms and remote access (IPSEC and SSL VPN) technologies (AnyConnect). You will have in depth knowledge of Windows server (2008 & 2012) and Windows server infrastructure including Active Directory, DFS, DNS, DHCP. RADIUS and LDAP and Certificate services. A strong background in Virtualised environments in particular VMware is expected as well as background in working with Windows desktops operating systems and Microsoft Exchange 2003/2007/2010,

Qualifications
CCNA/CCNP qualified.
MCSE Certified or MCSA equivalent

The Company
Our client are a well-established managed service provider (MSP) supporting London businesses in terms of office moves and relocations, IT support, managed service desk, and voice and data networks. From financial services to not-for-profit and from legal to manufacturing, they work in all sectors of the world's leading companies. Day in, day out, across a huge range of sectors, they deliver truly world class IT infrastructure and support. They punch well above their weight and have secured business with some impressive clients across London. So much so they need more staff to helped them manage this period of growth. They are a hidden gem and this is an ideal time for top talent to join a company going places.

Dave is a current member of the team and works daily with some of the worlds most renowned financial services companies. He said

"I joined this company from a large multinational as I felt a lot of my work was going unnoticed. I am passionate about servicing the requirements and needs of my customers. I enjoy fixing problems and I also get my hands on some cutting edge technology, so I am always improving my skill set. We are a family here and we enjoy working as part of a close knit team. We get praised and rewarded regularly for the work we do and also have as much fun as we can whilst working hard to achieve excellent customer service levels. We can often be found playing table tennis, pool or X box in the "bunker", it's a work hard play hard, fun environment"

We are looking for people just like Dave who share his passion and enthusiasm for IT and customer service.

So if this sounds like you. Just give me a call. No CV? No worries! Just pick up the phone and we are happy to talk.

The Basics
We would expect you to have a fair idea of what an 3rd Line Service Desk Engineer does, but the basics are to support, manage and maintain our client's server and network infrastructure in order to support the business function and the end users of the core systems and applications. The role will ensure the infrastructure is reliable, available and supports the continued growth of the business. You will be required to act as an escalation point for the 1st and 2nd Line Engineers based on the Service Desk.There will be occasions where you will be expected to travel to client sites.

Responsibilities
The 3rd Line Service Desk Engineer will be responsible for:


*Taking ownership of and responsibility for infrastructure problems and being proactive when dealing with issues, liaising with both internal and external support functions, clearly setting expectations of others
*Manage own ticket queue and monitor incidents to resolution
*Monitor systems and identify performance issues proactively
*Provide technical advice and recommendations for tickets assigned to 1st and 2nd line colleagues, transferring knowledge to junior colleagues

The Package
Paying £60-80k depending on experience
Company credit card for travel to customer sites
20days holiday plus bank holidays
1 day for each year of service
1 day for your birthday
1 day for your work anniversary
Private Health Care insurance
In addition to normal Vendor support training you will also be afforded 5 days external professional training to the value of £2500 per annum
They have a service addict award each month which has bonuses including vouchers, meal deals etc
They have a "bunker" which is a games room with table tennis, pool table, drinks fridge, sweet shop, Xbox, TVs etc
Parking spaces



Job Keywords

3rd line, support engineer, service desk, technician, ITIL, CCNA, CCNP, LAN, WAN, Wireless, Windows, MCSE, MCSA, Exchange, server, High Wycombe, Cisco, Juniper, HP, VPN, networking, infrastructure, VMware, London, Buckinghamshire, on site, projects,



Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in IT recruitment on a UK wide basis.

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