JOB TITLE: Senior Network Engineer - 3rd line


Industry : IT & Telecoms Job Location : High Wycombe
Job Reference : 12319SM Job Category : IT
Employment Type : Permanent Posted : 20/04/2016
 
Salary & Benefits : £40000 - £60000 per annum
 
Experience Required : See Job Description
 
Education Required : See Job Description



Please note you must be permitted to work in the EC to apply for this job.

Job Summary

3rd line Senior Network Engineer Paying £40-60k depending on experience Based in High Wycombe/Buckinghamshire/London This role requires the job holder to spend approximately 70% of their time at our client sites in periods ranging from 1-2 days to 4 weeks in the above locations. Mobility is therefore essential. The Opportunity Are you a CCNA or CCNP qualified or equivalent Senior Network Engineer looking for a challenge? Do you enjoy working directly with the customers on their site? Do you like working on varied projects where no two days or the same? Do you like working with cutting edge technology? Do you have a passion for high quality work and customer service? Are looking for a company who are going to support your development to CCNP/CCIE? Then we want to hear from you. Our client are a well established managed service provider (MSP) supporting London businesses in terms of office moves and relocations, IT support, managed service desk, and voice and data networks. From financial services to not-for-profit and from legal to manufacturing, they work in all sectors of the world's leading companies. Day in, day out, across a huge range of sectors, they deliver truly world class IT infrastructure and support. Charlie is a current member of the senior projects team and works daily on site with some of the worlds most renowned financial services companies. He said "I am a hands on techie and I enjoy fixing problems but I also like to listen and interact with my customers to understand their needs. I also get my hands on some cutting edge technology, working on site with some impressive customers, so I am always improving my skill set. We are a family here and we enjoy working as part of a close knit team. We get praised and rewarded regularly for the work we do and also have as much fun as we can whilst working hard to achieve excellent customer service levels" We are looking for people just like Charlie who share his passion and enthusiasm for technology and customer service. So if this sounds like you. Just give me a call. No CV? No worries! Just pick up the phone and we are happy to talk.


Job Description

3rd line Senior Network Engineer
Paying £40-60k depending on experience
Based in High Wycombe/Buckinghamshire/London

This role requires the job holder to spend approximately 70% of their time at our client sites in periods ranging from 1-2 days to 4 weeks in the above locations.
Mobility is therefore essential.

The Opportunity
Are you a CCNA or CCNP qualified or equivalent Senior Network Engineer looking for a challenge? Do you enjoy working directly with the customers on their site? Do you like working on varied projects where no two days or the same? Do you like working with cutting edge technology? Do you have a passion for high quality work and customer service? Are looking for a company who are going to support your development to CCNP/CCIE? Then we want to hear from you.

Our client are a well established managed service provider (MSP) supporting London businesses in terms of office moves and relocations, IT support, managed service desk, and voice and data networks. From financial services to not-for-profit and from legal to manufacturing, they work in all sectors of the world's leading companies. Day in, day out, across a huge range of sectors, they deliver truly world class IT infrastructure and support.

Charlie is a current member of the senior projects team and works daily on site with some of the worlds most renowned financial services companies. He said

"I am a hands on techie and I enjoy fixing problems but I also like to listen and interact with my customers to understand their needs. I also get my hands on some cutting edge technology, working on site with some impressive customers, so I am always improving my skill set. We are a family here and we enjoy working as part of a close knit team. We get praised and rewarded regularly for the work we do and also have as much fun as we can whilst working hard to achieve excellent customer service levels"

We are looking for people just like Charlie who share his passion and enthusiasm for technology and customer service.

So if this sounds like you. Just give me a call. No CV? No worries! Just pick up the phone and we are happy to talk.

The Role
This 3rd line Senior Network Engineer is responsible for providing technical services and technology support to both internal and external clients. The role covers the physical delivery and ongoing support to clients on products, applications, network systems and overall solutions.

Responsibilities
The 3rd line Senior Network Engineer will be responsible for:

*Responding to calls and tickets from clients, clearly identify issues, troubleshooting through to resolution.
*Taking ownership of and responsibility for networking / infrastructure problems and being proactive when dealing with issues, liaising with both internal and external support functions, clearly setting expectations of others
*Manage own ticket queue and monitor incidents to resolution
*Provide technical advice and recommendations for tickets, transferring knowledge to junior colleagues
*Provide a technical point of escalation for the service desk


The Candidate
The ideal 3rd line Senior Network Engineer will have;

Technical background

*A technical background in LAN and WAN and Wireless networking in particular Cisco switches, routers and ASA firewall platforms. Including remote access (IPSEC, SSL VPN and AnyConnect) technologies. *Ideally CCNA / CCNP qualified.
*Experience and knowledge of Cisco ASA firewall support and configurations including ACL, NAT, troubleshooting,
*knowledge of VPN technologies
*Understanding of corporate LAN and WAN data networks
*Experience in the design and implementation of enterprise wireless environments including Cisco Aironet, Aruba, Meraki, Rukas, Aerohive and HP.
*experience in Networking technologies ideally within financial services
*understanding of network security principles.
*Experience working with network technologies such as WatchGuard, SonicWALL, Juniper, HP and Cisco.
*Good understanding of ITIL and industry best practice

Hours of Work
40hrs a week

The Package
Paying £40-60k depending on experience
Company credit card for travel to customer sites
20days holiday plus bank holidays
1 day for each year of service
1 day for your birthday
1 day for your work anniversary
They have a service addict award each month which has bonuses including vouchers, parking spaces, meal deals etc
They have a "bunker" which is a games room with table tennis, pool table, drinks fridge, sweet shop, Xbox, TVs etc
Parking spaces

The Agency
Bluefire Consulting Ltd are a recruitment agency working on behalf of our client.

Your application will be reviewed by the consultants of Bluefire Consulting Ltd.

Please be aware that as part of our service, our end clients often ask us to conduct face to face interviews on their behalf for shortlisting candidates, so we may need to arrange to meet you if you have been shortlisted.

We receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials.

We will only contact you within the next 14 days if you have been shortlisted for interview for this particular role and you meet the end client requirements.

Please consider yourself unsuccessful if you have not heard from us within 14days.

Kind Regards,
Stephen


Job Keywords

3rd line, third line, support, technician, engineer, CCNA, CCNP. CCIE, Cisco, Juniper, LAN, WAN, VPN, data, firewalls, networking, high wycombe, london, buckinghamshire, MSP, managed service provider, HP, sonicWALL, Watchguard, ITIL, switches



Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in IT recruitment on a UK wide basis.

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