JOB TITLE: Service Desk Manager


Industry : IT & Telecoms Job Location : High Wycombe
Job Reference : 12320SM Job Category : IT
Employment Type : Permanent Posted : 20/04/2016
 
Salary & Benefits : £35000 - £45000 per annum
 
Experience Required : See Job Description
 
Education Required : See Job Description



Please note you must be permitted to work in the EC to apply for this job.

Job Summary

Service Desk Manager Paying £35- 45k depending on experience Based in High Wycombe The Opportunity Are you a Service Desk Manager looking for a new challenge, or perhaps you are a Service Desk Engineer, or Team Leader looking to step up into a Service Desk Management position. Do you still like to be hands on but also enjoy the day to day man management of a team? Are you passionate about customer service and service delivery? Are you looking to develop your career in an exciting environment? Then we want to hear from you.


Job Description

Service Desk Manager
Paying £35- 45k depending on experience
Based in High Wycombe

The Opportunity
Are you a Service Desk Manager looking for a new challenge, or perhaps you are a Service Desk Engineer, or Team Leader looking to step up into a Service Desk Management position. Do you still like to be hands on but also enjoy the day to day man management of a team? Are you passionate about customer service and service delivery? Are you looking to develop your career in an exciting environment?

Then we want to hear from you.

The client
Our client are a well-established managed service provider (MSP) supporting London businesses in terms of office moves and relocations, IT support, managed service desk, and voice and data networks. From financial services to not-for-profit and from legal to manufacturing, they work in all sectors of the world's leading companies. Day in, day out, across a huge range of sectors, they deliver truly world class IT infrastructure and support.

The Role
The Service Desk Manager role is to manage the service desk in a hands on role and provide support to our clients and ensure that the relevant service levels are achieved. Alongside the team of 4, you will ensure that client expectations are met or exceeded.

The Responsibilities
The Service Desk Manager will be responsible for:

*Service Desk management ensuring our clients are receiving an unrivaled service
* Managing team rotas and ensuring that the Service Desk function operates throughout hours agreed with the business and is staffed accordingly
*Management of remote service tickets for the best resolution and resource available
*Manage client critical incidents and act as a point of escalation for the team
*Ensuring client documentation is maintained and spot checks completed
*Day to day management of the service desk engineers
*Managing client expectations and ensuring SLAs are met and escalated issues are resolved

The Candidate
The ideal Service Desk Manager will have;

*Previous experience in a Service Desk Environment
* Experience in managing / leading a service desk team
*ITIL V3 qualification or an understanding of ITIL Service Operation principals
* A broad range of hardware and software skills, ideally to include windows desktops/laptops, windows servers, active directory, virtualisation and networking

The Package
Paying £35-45k depending on experience
Company credit card for travel to customer sites
20days holiday plus bank holidays
1 day for each year of service
1 day for your birthday
1 day for your work anniversary
They have a service addict award each month which has bonuses including vouchers, parking spaces, meal deals etc
They have a "bunker" which is a games room with table tennis, pool table, drinks fridge, sweet shop, Xbox, TVs etc
Parking spaces

The Agency
Bluefire Consulting Ltd are a recruitment agency working on behalf of our client.

Your application will be reviewed by the consultants of Bluefire Consulting Ltd.

Please be aware that as part of our service, our end clients often ask us to conduct face to face interviews on their behalf for shortlisting candidates, so we may need to arrange to meet you if you have been shortlisted.

We receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials.

We will only contact you within the next 14 days if you have been shortlisted for interview for this particular role and you meet the end client requirements.

Please consider yourself unsuccessful if you have not heard from us within 14days.

Kind Regards,
Stephen


Job Keywords

Service, Desk, Manager, Team Leader, Supervisor, Engineer, ITIL, MSP, Managed Service Provider, IT, Computers, High Wycombe, London, Buckinghamshire. service delivery, SLA, operations, support, lead, manger, mgr, desktop, windows, server, exchange



Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in IT recruitment on a UK wide basis.

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