JOB TITLE: 3rd line technical support (Wintel)


Industry : IT & Telecoms Job Location : Knowsley
Job Reference : 10568 Job Category : IT
Employment Type : Permanent Posted : 03/04/2014
 
Salary & Benefits : £40000 - £45000 per annum + bonus, health, life pension
 
Experience Required : See Job Description
 
Education Required : See Job Description



Please note you must be permitted to work in the EC to apply for this job.

Job Summary

3rd line technical support (Wintel) Knowsley £40-£45K one week in 6 on call with a £165 allowance plus overtime for any hours which are worked. 25 days holidays + bank holidays+ bonus+ private health and pension. The Opportunity This is fantastic opportunity to join a leading Bluechip company which is the world leader in its field. The company offer ample chances for continuous progression and development and a very competitive salary and benefits package.


Job Description

3rd line technical support (Wintel)

Knowsley

£40-£45K one week in 6 on call with a £165 allowance plus overtime for any hours which are worked. 25 days holidays + bank holidays+ bonus+ private health and pension.

The Opportunity

This is fantastic opportunity to join a leading Bluechip company which is the world leader in its field. The company offer ample chances for continuous progression and development and a very competitive salary and benefits package.
The role
You will be responsible for the technical delivery and support of our Wintel based platforms (Microsoft Server/Active directory, VMware), offering escalated support, meeting operational, project and initiative needs. Providing out of hours technical support where necessary.
You will be responsible for providing Provide technical, support and maintenance for our Wintel based platforms across business including the delivery and documentation of the following:
o Operational, initiative and project based activities
o Technical applications support
o Capacity and availability management
o System level performance management
o Obsolescence management
o Patch, vulnerability and anti-virus management
o Technical design and implementation
o Backup & Disaster recovery management/capability
o Operating system hardening


Work with service delivery teams to ensure the delivery into production of new or upgraded Wintel server/service changes are carried out according to agreed quality processes and schedules.

Ensure support processes are defined and continuously reviewed, appropriate documentation created and training requirements are identified. Where appropriate prepare and deliver cross team training.

Manage infrastructure assets ensuring the correct balance of proactive & reactive maintenance, to deliver optimum service levels.

Provide technical design and architecture proposals to improve the existing Wintel Server infrastructure services, thereby improving efficiency, effectiveness and minimising costs.

Work with asset management team in the area of software licence control & hardware asset management.

The candidate

We are looking for candidates with experience of working within a Wintel (MS, SQL, VMware & Linux) systems support environment. Candidates will ideally have experience with SCOM, MacAfee, WSUS, HPSIM. We are looking for engineers who will take ownership of a problem or requirement.
We are looking for candidates who have a very good understanding of customer service and ideally are educated to MOF/ITIL/COBIT methodologies.

Candidates should be bale to demonstrate a keen awareness of the key business processes within the industry and how the current systems deliver and support these processes.

We are looking for people who can effectively balance the demands of quality with project time constraints and devise imaginative and innovative solutions to issues that may arise.

Bluefire consulting is an employment agency acting on behalf of the client company.




Job Keywords

Wintel, 2nd line, 3rd line, support, technical, engineer, I.T., operating system, VMWare, exchange, server, network, field, analyst, Active Directory, windows, security, project, manager, design, SQL, Linux,



Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in IT recruitment on a UK wide basis.

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