JOB TITLE: 1st Line Telecoms Support Engineer


Industry : IT & Telecoms Job Location : Leeds
Job Reference : 11805BC Job Category : Telecommunications
Employment Type : Permanent Posted : 01/09/2015
 
Salary & Benefits : £16000 - £18000 per annum + Excellent Benefits
 
Experience Required : See Job Description
 
Education Required : See Job Description



Please note you must be permitted to work in the EC to apply for this job.

Job Summary

1st Line Telecoms Support Engineer Leeds £16k - £18k + Excellent Benefits We have a great opportunity for a 1st Line Telecoms Support Engineer with knowledge of; IP Telephone Systems, Hosted Telephone Solutions, Call Recorders and Reporting Software, to join a rapidly growing successful communications provider. Looking for somebody with a passion for technology who is keen to join a company where they can progress and develop their skills. Full training provided.


Job Description

Role: 1st Line Telecoms Support Engineer
Location: Leeds
Package: £16k - £18k + Excellent Benefits

Opportunity
We have a great opportunity for a 1st Line Telecoms Support Engineer with knowledge of; IP Telephone Systems, Hosted Telephone Solutions, Call Recorders and Reporting Software, to join a rapidly growing successful communications provider.
Looking for somebody with a passion for technology who is keen to join a company where they can progress and develop their skills. The successful 1st Line Telecoms Support Engineer will play a vital role in the Fixed Service Support Team, working with a variety of equipment including; Mitel, Samsung, Xarios, Oak, Zyxel, SpectraLink IP DECT and OAISYS systems, a knowledge of any of these would be very useful.

The Role
The 1st Line Telecoms Support Engineer will be the first point of contact for our clients customers. Using the technical support process in place, they will remotely connect to the internal and external user equipment in order to diagnose faults, implement customer requested configuration changes, and provide technical advice to customer on their phone systems. The successful candidate will be given full training and gain Mitel MCA accreditation.

Key responsibilities;
* Remote management & 1st Line support of telephony solutions.
* Remote ISDN & SIP trunking configuration and diagnostics.
* IP Networking, maintaining customer LANs/WANs.
* Providing customers technical support and advice on their Telephony Solutions over the phone.
* Pre-staging of customer Telephony Solutions prior to site installation including; Building, licensing and acceptance testing of the systems.
* Assistance of systems installations with Senior Engineer.
* Testing & repair of faulty returned equipment.
* Refurbishment of handsets.

The Candidate
We are looking for a confident and motivated candidate who has a drive to improve and develop their IT, Technology and Telecommunications skills. Somebody organised who can work independently or as part of a team, on a variety of tasks whilst keeping up a high quality of customer satisfaction for which the company are known. Must be computer/ TCP/IP literate and have some experience using Mitel/ Samsung systems or similar. All applicants must have a driving licence.

The Company
An expanding, award winning telecoms services company, with a strong reputation for staff development and enhancement. Nationally recognised as creating a vibrant and rewarding working environment. They are ranked one of the top companies to work for in their field.

Benefits
* Pension scheme.
* Eye-care vouchers.
* Child care vouchers.
* Cycle to work scheme.
* Discounted gym membership.
* Vodafone Employee Advantage discount.

Bluefire Consulting is an employment business acting on behalf of a client company.


Job Keywords

phone, 1st, line, first, telecoms, telephony, Mitel, Samsung, Xarios, Oak, Zyxel, SpectraLink IP DECT, OAISYS, support, engineer, technician, ISDN, SIP, trunking, handsets, systems, TCP/IP, protocol, network, infrastructure, install, repair, test,



Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in Telecommunications recruitment on a UK wide basis.

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