JOB TITLE: Service Delivery Co-ordinator


Industry : IT & Telecoms Job Location : Leeds
Job Reference : 12137BC Job Category : Telecommunications
Employment Type : Permanent Posted : 27/01/2016
 
Salary & Benefits : £23000 per annum + +BONUS
 
Experience Required : See Job Description
 
Education Required : See Job Description



Please note you must be permitted to work in the EC to apply for this job.

Job Summary

Service Delivery Co-ordinator Leeds £23,000 + Excellent Benefits & £2,000 Bonus We have a fantastic opportunity for a Service Delivery Co-ordinator with experience in the fixed line telecoms sector. We're looking for a natural project leader with a technical understanding of fixed line and data connectivity solutions and the capacity to multi-task on projects. This is not a technical role, but you'll need to understand the technology: WLR, Hosted Telephony and the general provisioning process.


Job Description

Role: Service Delivery Co-ordinator
Location: Leeds
Package: £23,000 + Excellent Benefits & £2,000 Bonus

Opportunity
We have a fantastic opportunity for a Service Delivery Co-ordinator with experience in the fixed line telecoms sector. We're looking for a natural project manager with a technical understanding of fixed line and data connectivity solutions and the capacity to multi-task on projects. Ideally, you`ll have had exposure to working within a Prince 2 project environment and foundation level qualification would be a real plus, but training will be available to build on your current knowledge.

This is not a technical role, but you'll need to understand the technology: WLR, Hosted Telephony and the general provisioning process.You will have worked in a customer facing service delivery position during your career, and the successful Service Delivery Co-ordinator will be responsible for managing provisioning with carriers and suppliers, scheduling technical resource for site surveys and on-site installation work, ordering equipment and producing documentation for both the technical team and the customer. A great prospect for somebody looking to have more hands on project management experience.

The Role
Joining the service delivery team, the Service Delivery Co-ordinator will be responsible for managing the delivery of projects for products and services to internal and external customers. Products include, Wholesale Line Rental and Calls, Hosted Telephony Solutions, Data Connectivity, WAN's and On-Site Telephony Systems (PBX). The Service Delivery Co-ordinator will be the first point of contact for the customer from the time that the order or project is handed to service delivery team from the sales teams.

Key responsibilities;
*Project manage the smooth delivery of products and services to customers.
* Lead projects, manage the process and provide weekly reporting via calls with the customer and suppliers.
* The single point of contact during the delivery process, ensuring high levels of customer satisfaction are maintained.
* To manage the on-boarding of new customers in-line with the internal company processes and procedures including; customer account creation, credit checks, provisioning and billing.
* Provide regular communication, support and project status reports to customers via email and telephone.
* Attend customer meetings to discuss product and service delivery in-line with customer requirements.
* Management and provision of orders for all products and services using carrier portals or order forms where required.
* Ensuring all customer information is tracked and kept up to date on the company database and billing systems.
* Liaise, co-ordinate and maintain relationships with carriers and suppliers where require.
* Support, co-ordinate and maintain relationships with internal teams where required.

The Candidate
Looking for a driven and confident candidate who is able to take on responsibility and manage projects and people effectively whilst making sure customers are satisfied. Must have experience with Prince 2 and have an eye for detail. There will be lots of opportunity for somebody to use their initiative and build upon the strong relationships our client have created.

The Company
Expanding and award winning telecoms services company with a strong reputation for staff development & enhancement and nationally recognised as creating a vibrant and rewarding working environment - they are ranked one of the top companies to work for in their field.

Benefits are:
*20 days per year (+ bank holidays) Increases 1 day per year.
* £2K KPI Related Bonus.
*Pension.
*Eye-care and child care vouchers.
*Cycle to work scheme.
*Death in service.
*Discounted gym membership.

Bluefire Consulting is an employment business acting on behalf of a client company.


Job Keywords

service, delivery, co-ordinator, project, manager, telecoms, telecommunication, fixed line, customers, suppliers, calls, phones, solutions, telephony, data connectivity, WAN, PBX, Prince 2, billing, procurement, accunt, kcom, o2, virgin media, VM, BT



Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in Telecommunications recruitment on a UK wide basis.

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