JOB TITLE: Installation Team Manager (Telecoms)

Industry : IT & Telecoms Job Location : Leicester
Job Reference : 10830JL Job Category : Telecommunications
Employment Type : Permanent Posted : 26/06/2014
Salary & Benefits : £25000 - £27000 per annum + Car, excellent benefits
Experience Required : See Job Description
Education Required : See Job Description

Please note you must be permitted to work in the EC to apply for this job.

Job Summary

Installation Team Manager (Telecoms) £25k - £27k + Car, excellent benefits Permanent Leicester Tuesday to Saturday

Job Description

Installation Team Manager (Telecoms)
£25k - £27k + Car, excellent benefits
Tuesday to Saturday

Overview of role

We are looking for an installation Team Manager to work for our client, a leading telecommunications company. You will be responsible for the leadership and day to day management of a team of 12 installation engineers who are responsible for installing broadband, tv and telephony into residential homes throughout the Leicester area.

You will ensure the importance of being customer focused, compliance to Health, Safety and Quality procedures, development of direct reports, co-ordination and performance management of individual technicians to a set of achievable targets. Important to drive and exceed all expectations laid out by client a in the installation and repair of Customer products, (Modem, DTV, ATV and Telephony) and basic Network elements as required, in accordance with the Company SOP and all other technical requirements. Communication and team building skills is essential in the delivery of an outstanding service for our clients. Professional relationships to be developed and nurtured both internally and externally with the focus of being best in class.

The Installation Team Manager- Telecoms will be expected to;

*Operate in a manner that ensures as a team achieves targets within the parameters of the agreed service level agreements and KPIs.
*Manage customer relationships and deal with any escalated complaints in a timely manner.
*Ensure full compliance with NRSWA Regulations.
*Ensure full compliance with Health and Safety Regulations
*Carry out monthly/bi monthly one to ones with Technicians highlighting performance levels along with the ability to offer support and direction to meet and exceed targets.
*Escalate faults/complaints that cannot be resolved to Site Manager.
*Ensure that all necessary Compliance documentation is adhered to; e.g. HR, Safety, Quality, Vehicle audits etc,
*Deputise for Site Manager when necessary
*Carry out any other duties or tasks deemed necessary by your Site Manager.
*Ensure excellent working relations are established and maintained with key interfacing areas, such as FSOC and other support functions.
*Appreciation of costs and values attributed towards your technicians
*Dealing with disciplinary and grievance in a professional manner

The Individual

As a residential installation team manager it is essential you have not only the telecoms background but the leadership and management skills and qualities to step into a fast paced management role.

Key skills we are looking for would be prior experience of working as a manager within the telecoms sector along with detailed management information / reporting skills and the ability to work within a multiple appointment KPI driven environment. It is assumed that you are a competent user of Microsoft Excel and some of the other typical reporting systems that are commonly used on the market today.

You should have excellent time management skills, and have the ability to coach and develop the leadership skills of field installation engineers.

The Package

The Installation Team Manager can expect to receive a £25k to £27k salary, working Tuesday to Saturday 5 day week, company car, excellent pension. 20 days holiday plus 8 bank holidays.

We are looking to hold interviews for this role as soon as possible.

Bluefire Consulting is an agency working on behalf of the client company.

Job Keywords

installation team manager, manager, team manager, telecoms, telecommunications, field manager, catv, tv, broadband, install, sky, bt, virgin media, talk talk, Leicester, manager, nrswa

Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in Telecommunications recruitment on a UK wide basis.

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