JOB TITLE: Regional Operations Manager


Industry : IT & Telecoms Job Location : Leicester
Job Reference : 12508CJ Job Category : Telecommunications
Employment Type : Permanent Posted : 20/07/2016
 
Salary & Benefits : £32000 - £35000 per annum + Car,Bon,Pen,OT,Hol
 
Experience Required : See Job Description
 
Education Required : See Job Description



Please note you must be permitted to work in the EC to apply for this job.

Job Summary

Are you looking to take a role working within one of the country's largest communications and technology providers? Are you an Operations Manager, who is confident of managing between 5-6 Team Managers who in turn will have between 20-25 direct reports? The role is centred on the delivery of world class customer experience across a range of technology and communications products being delivered in the field? If so, we are keen to chat with you and as a customer facing leader.


Job Description

Role: Regional Operations Manager
Location: Leicester
Package: Basic of £32,000 with expected OTE around £35,000 plus vehicle, petrol card and pension
Working Week: Tuesday-Saturday

The Opportunity:

Are you looking to take a role working within one of the country's largest communications and technology providers?

Are you an Operations Manager, who is confident of managing between 5-6 Team Managers who in turn will have between 20-25 direct reports? The role is centred on the delivery of world class customer experience across a range of technology and communications products being delivered in the field?

If so, we are keen to chat with you and as a customer facing leader, who is confident of bringing value to the business in this multiple appointment, KPI driven role we`ll offer full training on the product portfolio and a career path within this £100m+ revenue business.

What are we looking for:

A number of Regional Operations Managers who will take charge a team of 5-6 Team Managers across the region. For the operations management roles, we are looking for a technical/engineering background is preferred. You'll also be brought up to speed on our product portfolio through a detailed training plan.

We looking for a customer facing leader, coach and developer of staff, who can integrate with both the end client but also a team of customer facing Team Managers to ensure KPI's are met.

Ideally you will have lead field based managers/supervisors who work across a number of sites or teams of people remotely and will you will need to point to leadership experience with evidence of showing how you coach a team to reach KPI`s.
However, we are open minded about what this leadership background looks like and we are looking for characteristics like honesty, excellent time management, solid use of Microsoft Excel and associated KPI`s / management information.

If you are all about the customer experience and enjoy the mixture of being in the office, and being in the field across your area and showing a visible leadership presence then we are keen to hear from you. We've found a lot of success previously with leaders coming from the forces into civilian roles so again, more than happy to discuss these opportunities with people from that background.

It`s a fast paced leadership position and every day poses different challenges managing the end clients expectations and the feedback coming through team managers from engineers on the field requires someone who can spin multiple plates at any one time.

You`ll need a full driving license with 8 points or less.

The company / The Package and Logistics:

With revenues in excess of £100m per year, this is a leading player across UK utilities services and offer an excellent foot on the management ladder with good chances of progression.

Due to listening what our customers want, this is a Tuesday to Saturday working week. You`ll have a 90/10 split between being in the office and being in the field and company vehicle (Passat or equivalent and can be used for personal use) plus petrol card is provided.

Bluefire Consulting is an employment business acting on behalf of a client company.



Job Keywords

team manager, telecoms, manager, team leader, engineer, installation, KPI, fibre, broadband, tv, virgin media, BT, network, customer facing, residential, operations, regional manager, regional, site manager, regional operations manager, area manager



Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in Telecommunications recruitment on a UK wide basis.

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