JOB TITLE: Field Operations Manager (Telecoms)


Industry : IT & Telecoms Job Location : Lincoln
Job Reference : 6801 Job Category : Telecommunications
Employment Type : Permanent Posted : 01/07/2010
 
Salary & Benefits : £35000 - £40000 per annum + Car, Pension, Bonus, Health
 
Experience Required : See Job Description
 
Education Required : See Job Description



Please note you must be permitted to work in the EC to apply for this job.

Job Summary

Our client is a national communications company. We are looking to recruit a number of field operations managers, based in the Lincolnshire region (Lincoln and surrounding areas would be the ideal location to live). We are looking to recruit an experienced field manager to lead a team of 14 in house field and service engineers, along with the indirect management of 10-15 sub contractors.


Job Description

Our client is a national communications company. We are looking to recruit a number of field operations managers, based in the Lincolnshire region (Lincoln and surrounding areas would be the ideal location to live).

We are looking to recruit an experienced field manager to lead a team of 14 in house field and service engineers, along with the indirect management of 10-15 sub contractors.

These engineers will be working with residential field operations in the telecommunications industry.

Key skills we are looking for would be previous field operations management within a technical environment (Essential), along with detailed management information / reporting skills and the ability to work within a KPI driven environment.

You should have excellent time management skills, meaning the ability to know when to be in the office and when to be in the field, alongside detailed leadership and development skills along with an above average grasp of Microsoft Excel regarding the reporting and forecasting aspect of the position.

Key Responsibilities

· Management of a quality installation and fault repair service across the designated area, ensuring that the in-house team and external contract partners are delivering an excellent customer experience within agreed SLAs and performance standards.

· Direct line management of a team of Access Field Technicians (and QA where applicable)

· Management of the relationship with the local contract partner(s) to ensure delivery of the agreed quantity of installs, according to agreed capacity and resource commitment and in line with relevant processes and operating procedures.

· Promotion of a quality approach to installations and fault repair through effective team management and influence on external contract partner

· Delivery of operational performance in line with agreed SLA/KPI's.

· Maintaining an awareness of jobs that have failed, investigating the underlying reasons and putting in place actions to ensure effective resolution

· Ensuring in-house and contract employees demonstrate compliance with Health & Safety management standards at all times.

· Ensure that all in house technicians have a monthly 1 to 1


· Demonstration of an understanding of workload forecasts to ensure best use of available colleagues to meet anticipated workload

JOB SPECIFIC QUALIFICATIONS AND EXPERIENCE:

· Good analytical skills, and competent in the use of Microsoft office packages at 'intermediate' level

· Able to work in a high pressure, target driven field operations environment; with the ability to offer solutions as well as identify problems

· Full driving licence required

· Able to lead, motivate and develop a team of field technicians/engineers

· Excellent customer focus required - previous experience of working in the field operations
environment

· Understands budget and finance management

This is a permanent position and would involve a company vehicle, private healthcare, pension, 25 days holiday and working week is 5 days from 6, Monday through Saturday. You should hold a driving license with less than 6 penalty points.

Bluefire Consulting is an employment business acting on behalf of a client company.


Job Keywords

Field Manager, Field Operations, Team Manager, Service Manager, Installation Manager



Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in Telecommunications recruitment on a UK wide basis.

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