JOB TITLE: Contact Centre Consultant (Cisco IP Voice)


Industry : IT & Telecoms Job Location : Liverpool
Job Reference : 11425 Job Category : Telecommunications
Employment Type : Permanent Posted : 26/03/2015
 
Salary & Benefits : £55000 - £60000 per annum + 15% bonus & flexible benefits
 
Experience Required : See Job Description
 
Education Required : See Job Description



Please note you must be permitted to work in the EC to apply for this job.

Job Summary

Job Title: Contact Centre Voice Consultant (Cisco TelePresence / Collaboration) Location: Liverpool Salary: £55-60,000 & Pension & Healthcare & KPI driven bonus and other flexible benefits Overview: We are looking to recruit a voice specific, contact centre technical consultant to act as subject matter expert in this strategy based position, supporting and implementing proposals that are geared to technical advancement enabling operational performance improvement of a network of national contact centres.


Job Description

Job Title: Contact Centre Voice Consultant (Cisco TelePresence / Collaboration)
Location: Liverpool
Salary: £55-60,000 & Pension & Healthcare & KPI driven bonus and other flexible benefits

Overview:
We are looking to recruit a voice specific, contact centre technical consultant to act as subject matter expert in this strategy based position, supporting and implementing proposals that are geared to technical advancement enabling operational performance improvement of a network of national contact centres.

You`ll have a proven track record and expert level technical knowledge of Cisco based contact centre voice platforms and solutions. You`ll have a detailed understanding of the Cisco TelePresence product portfolio and collaboration technology and any relevant accreditation (CCNP Collaboration) to back up this knowledge would be desirable, but is not essential compared to proven performance and technical know how.


Key Accountabilities

*Translates requirements into a technical specification and estimates the development work associated with the design such as the provision of capacity planning and resource requirements

*Undertakes technical feasibility studies, interoperability with current architecture and applications, reports results and conclusions.

*Actively follows industry strategies & trends and subsequently identifies directions that warrant further evaluation.

*Supports larger scale technology and product trials and prepares reports on their outcomes & leads smaller scale technology and product trials.

*Deliver projects and initiatives from inception to implementation based on your technical recommendations.

*Translate business contact centre strategy into technical strategy - turning operational ideas into technical solutions.

*Provide ad-hoc senior level operational support when required.

Essential Knowledge, Experience and Skills

*A strong understanding of Cisco TelePresence / Collaboration technologies and applications within the contact centre environment.

*A strong understanding of Contact centre operational requirements

*Strong familiarity of the technologies that support a contact centre

*A strong understanding of the customer contact strategies and evolving technologies

*Good understanding of IVR solutions

*Good understanding of large enterprise voice and customer contact solutions

*Experienced with customer contact applications and various operating systems.

The company:

National communications company employing state of the art technical solutions with a diverse geographical network of award winning contact centres. Cisco Gold Partner with an extensive and cutting edge focus on research and development of emerging technologies.

Bluefire Consulting is an employment business acting on behalf of a client company.


Job Keywords

Cisco TelePresence, Cisco Voice, Collaboration, IVR, Contact Centre



Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in Telecommunications recruitment on a UK wide basis.

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