JOB TITLE: Customer Support Specialist (SaaS)

Industry : IT & Telecoms Job Location : London
Job Reference : 12902 Job Category : IT
Employment Type : Permanent Posted : 14/02/2017
Salary & Benefits : £25000 - £30000 per annum + Excellent Benefits
Experience Required : See Job Description
Education Required : See Job Description

Please note you must be permitted to work in the EC to apply for this job.

Job Summary

One of the UK's fastest growing technology companies are currently recruiting for a Customer Support Specialist to support their market leading SaaS platform. Salary is £25,000 - £30,000 + Benefits including travel card, 25 days holiday + bank holiday, pension, BUPA, gym, personal trainer, free lunch every Friday and more

Job Description

Customer Support Specialist (SaaS)
£25,000 - £30,000 plus great benefits including 25 days holiday plus bank holidays and a day off for your birthday, pension, travel to/from work, BUPA health, cycle to work scheme, gym, personal training, free lunch every Friday and more

Are you interested in working for one of the fastest growing tech companies in the UK? Do you have a passion for technology and customer excellence? If so we have the perfect opportunity for you.

Working as a Customer Support Specialist for a forward thinking and dynamic software company in the City, you will be responsible for customer success as well as managing support tickets. The company are established yet growing with swanky offices in the City including a pool table, bar and plans to open more offices worldwide.

This Customer Support Specialist role may suit someone with experience of working in a support team managing a high volume of support requests. As the software is specific to the company there is no particular technical background needed so it may also suit someone from a customer service or similar background that's looking to make their mark in an expanding SaaS based technology company.

The software is bespoke so full training on the company's product portfolio will be given. Any previous experience with SaaS based ERP or CRM platforms would be great however not essential.

What will you be doing?
Working as a Customer Support Specialist you'll be involved in:

*Supporting the company's market leading SaaS platform
*Managing multiple support tickets and updating customers
*Taking ownership of service issues, making sure they are fixed within the SLA
*Always asking customers "why" and looking at the bigger picture to find out what caused the support case in the first place
*Constantly looking at ways to improve on-boarding, services and outcomes
*Dealing with all levels of stakeholders from front line users up to senior

Your experience?
Ideally you'll come from a support, customer service, or success based background where you have managed a high volume of support requests. Any experience of SaaS, CRM or customer online interaction platforms is highly beneficial.

You'll be a strong communication and be passionate about customer excellence with strong engagement skills and always striving to go the extra mile to deliver customer success.


With spacious modern offices based in Central London and exciting plans for the near future, this company are one of the Fast Track 100 technology companies in the UK. They have recently expanded on an international basis so you'll be working on platforms that are leading the market in the UK and are growing rapidly across the world.

Bluefire Consulting is an employment business acting on behalf of a client company

Job Keywords

SaaS, Customer Success, 1st Line Support, CRM, Support, Software support

Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in IT recruitment on a UK wide basis.

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